Fleet Tech Specialist: Customer-Facing & Hands-On

Sensium Pty Ltd; Waitakere Ranges; On-site; NZD 48,000 - 64,000; Full time

Benefits offered by this job

Full training on hardware and Connect+

Job summary

Sensium is seeking a technically minded, customer-focused person to join our Auckland team. This is a hands-on, customer-facing role within the fleet technology industry, combining customer service, technical problem-solving and operational coordination.

You will work across our Key Account Managers, customers, Support team and installer network to resolve issues, support deployments and ensure service levels are maintained. This dynamic role offers variety and real ownership of challenges.

Qualifications

• A confident and professional communicator who enjoys dealing directly with customers.
• Naturally curious and interested in technology, vehicles and how things work.
• Logical and methodical when investigating problems.
• Well organised and able to manage multiple customer requirements at once.
• Comfortable taking ownership of an issue and seeing it through to resolution.
• Practical and willing to get hands-on with hardware and equipment.
• A quick learner who enjoys developing knowledge of new technology and systems.
• Able to work independently while contributing positively to a collaborative team.
• Professional, reliable and comfortable working in a role where every day can be different.

Responsibilities

• Supporting our Key Account Managers with customer enquiries, technical questions and service requirements
• Conducting outbound customer contact to maintain service levels and customer satisfaction
• Working directly with customers and installers to understand and resolve technical issues
• Managing customer requests and technical issues through to resolution, ensuring agreed service levels are maintained
• Troubleshooting GPS tracking devices, hardware, firmware and associated software
• Configuring, testing and preparing telematics devices for deployment
• Maintaining accurate customer, device and technical records
• Occasionally visiting customer sites to assist with installations or technical issues and training

Job description

Sensium is seeking a technically minded, customer-focused person to join our Auckland team. This is a hands-on, customer-facing role within the fleet technology industry, combining customer service, technical problem-solving and operational coordination.

You will work across our Key Account Managers, customers, Support team and installer network to resolve issues, support deployments and ensure service levels are maintained. This dynamic role offers variety and real ownership of challenges.