Building Financial Capability Plus Worker

Fonua Ola Network Trust; Māngere-Ōtāhuhu; Presencial; NZD 60.000 - 80.000; Jornada completa

Descripción de la vacante

Fonua Ola Network Trust in Auckland is seeking a Building Financial Capability (BFC) Plus Worker to deliver intensive financial capability support, navigation and case management to individuals and families facing complex challenges.

You will assess needs, develop wellbeing and financial capability plans, assist with budgeting and debt management, advocate with agencies and coordinate holistic wraparound services to improve financial wellbeing and independence.

Formación

• Social Work qualification or relevant experience.
• Experience with financial capability, budgeting or financial literacy.
• Strong case management and advocacy skills.
• Experience working with individuals and families with complex needs.
• Excellent communication and relationship-building abilities.
• Understanding of Pacific communities and culturally responsive practice.
• Knowledge of Te Tiriti o Waitangi and culturally safe service delivery.
• A current full New Zealand driver's licence.

Responsabilidades

• Undertaking comprehensive assessments to identify strengths, needs and opportunities.
• Developing and implementing wellbeing and financial capability plans.
• Supporting clients with budgeting, debt management and access to services.
• Advocating on behalf of clients with government agencies and other stakeholders.
• Coordinating referrals and connecting families to appropriate support services.
• Monitoring progress, maintaining accurate records and reporting outcomes.
• Working collaboratively with community providers and government agencies to support holistic outcomes.

Conocimientos

Financial capability experience

Case management

Advocacy

Communication

Relationship-building

Cultural awareness (Pacific)

Te Tiriti o Waitangi knowledge

Driver's license

Educación

Social Work qualification or relevant experience

Descripción del empleo

Building Financial Capability Plus Worker

Building Financial Capability (BFC) Plus Worker

Full Time | Auckland

Join a Pacific-led organisation making a real difference

Fonua Ola is a trusted Pacific health and social services provider supporting families across South, Central, East and West Auckland. Our vision is \"Health, Happiness and Hope for All\" and our mission is \"To Serve Pasifika Families with Excellence and Integrity.\"

We are seeking a compassionate, skilled and motivated Building Financial Capability (BFC) Plus Worker to provide intensive financial capability, navigation and case management support to individuals and families experiencing complex challenges.

About the Role

This role works alongside whānau and aiga facing financial hardship and other complex social challenges to help improve financial wellbeing, resilience and long-term outcomes. You will provide one-on-one support, advocacy, coordination and practical solutions that empower people to achieve their goals and become more self-sufficient.

Key responsibilities include:

Undertaking comprehensive assessments and identifying strengths, needs and opportunities.

Developing and implementing wellbeing and financial capability plans.

Supporting clients with budgeting, debt management and access to services.

Advocating on behalf of clients with government agencies and other stakeholders.

Coordinating referrals and connecting families to appropriate support services.

Monitoring progress, maintaining accurate records and reporting outcomes.

Working collaboratively with community providers and government agencies to support holistic outcomes.

About You

We are looking for someone who has:

A Social Work qualification or relevant experience.

Financial capability, budgeting or financial literacy experience.

Strong case management and advocacy skills.

Experience working with individuals and families experiencing complex needs.

Excellent communication and relationship-building abilities.

An understanding of Pacific communities and culturally responsive practice.

Knowledge of Te Tiriti o Waitangi and commitment to culturally safe service delivery.

A current full New Zealand driver's licence.

What We Offer

The opportunity to make a meaningful difference in Pacific communities.

A supportive and values-driven team environment.

Ongoing professional development and supervision.

The chance to work within a respected Pacific-led organisation committed to improving the wellbeing of families and communities.

What we offer

Supportive team environment within an established Building Financial Capability service

Mobile phone and laptop provided

Applications close: Friday, 30 October 2026 at 5.00pm.

Your application will include the following questions:

• How many years' experience do you have as a Financial Mentor?
• Do you have native or bilingual proficiency in any languages other than English?
• Which of the following statements best describes your right to work in New Zealand?
• What's your expected annual base salary?
• Do you have a current New Zealand driver's licence?
• How much notice are you required to give your current employer?
• Do you have credit collections experience?
• How many years experience in Social Services do you have?
• What's your expected hourly rate?
• Do you have Community Support experience?

Fonua Ola's strength lies in the heart of our people, our culture, and our commitment to Pasifika communities. We are guided by values of alofa, manaakitanga, and whanaungatanga, ensuring that every interaction reflects care, respect, and connection.

Our culturally grounded approach allows us to deliver holistic, wraparound support that strengthens families and empowers individuals.

Fonua Ola’s dedicated team brings a wealth of professional expertise and lived cultural knowledge, creating a service environment that is both competent and compassionate.

Our ongoing focus on wellbeing, growth, and innovation ensures we continue to serve with integrity, cultural authenticity, and excellence.