Field Service Technician - Wastewater

BrickHouse Technologies; Hamilton; On-site; NZD 55,000 - 75,000; Full time

Job summary

BrickHouse Technologies – Hamilton, North Island seeks a practical Field Service Technician to install, commission and service BrickHouse equipment at customer sites. You will manage field workload, interact directly with customers and contribute to equipment upgrades.

You will perform scheduled maintenance, troubleshoot faults and support safety and compliance across sites in the Waikato region. A full NZ driver licence and willingness to travel are essential.

Qualifications

• Trade qualification preferred.
• Experience in field-service or maintenance.
• Willingness to travel to customer sites.
• Ability to understand technical equipment and explain it to customers.

Responsibilities

• Install, commission, service and repair BrickHouse-supplied equipment.
• Complete scheduled maintenance and breakdown response.
• Diagnose faults and perform preventative maintenance.
• Assist with equipment upgrades and improvements.
• Train customers on safe operation of equipment.
• Complete service records and safety documentation.
• Ensure compliance with health, safety and quality standards.

Skills

Mechanical aptitude

Fault finding

Independent work

Stakeholder communication

Digital job-management

Education

Trade qualification (preferred)

Tools

Pumps & rotating equipment

Digital job-management systems

Job description

BrickHouse Technologies – Hamilton, North Island

Reporting to the General Manager, you will provide installation, commissioning, maintenance and after-sales support for BrickHouse-designed and OEM-supplied equipment. You'll manage your field workload, work directly with customers and contribute practical feedback to equipment upgrades and continuous improvement.

Key responsibilities

Install, commission, service and repair BrickHouse-supplied equipment

Complete scheduled maintenance, breakdown response and reactive call-outs

Diagnose mechanical and operational faults and carry out preventative maintenance

Assist with equipment upgrades, modifications and performance improvements

Build effective working relationships with site operators, maintenance teams, engineers and management

Train customers in the safe and effective operation of BrickHouse and OEM equipment

Identify and communicate legitimate service, upgrade or replacement requirements

Complete service reports, job records and safety documentation using digital systems

Ensure all work meets relevant health, safety, quality and compliance requirements

About you

Strong mechanical aptitude and practical fault-finding skills

Relevant fitting, maintenance or field-service experience, with a trade qualification preferred

Confidence working independently at customer sites

A willingness to work around wastewater, effluent and other challenging site conditions

The ability to understand technical equipment and explain it clearly to different customer stakeholders

Good organisation, documentation and follow-through

A full NZ driver licence and willingness to travel to customer sites

Experience with pumps, pipework, valves, rotating equipment or related machinery advantageous

Comfortable using digital job-management, safety and reporting systems

About us

BrickHouse Technologies designs, manufactures and supports engineered equipment for the water, wastewater and industrial sectors across New Zealand. With continued growth, we're looking for a practical, mechanically capable Field Service Technician to install, commission and service our equipment at customer sites.

Competitive remuneration based on experience

Company vehicle for site travel

Specialist product and industry training

Autonomy and ownership within a growing service function

Long-term opportunity with a stable, engineering-led New Zealand business