Field Service Tech: Elevating Platforms & Telehandlers

JLG Industries; Auckland; On-site; NZD 55,000 - 75,000; Full time

Job summary

JLG Industries is seeking a Field Service Technician to service and repair customer equipment across a designated territory from the branch, focusing on elevated work platforms and telehandlers.

You will travel to customer sites, perform inspections, servicing and on-site repairs where possible, and complete paperwork in line with JLG policies and NZ standards. Overnight travel may be required, and strong communication with customers is essential.

Qualifications

• Trade qualification in elevating work platform technology or related field.
• Experience in a similar role with mechanical, hydraulic and electrical knowledge preferred.
• Strong written and verbal communication skills.
• Ability to build rapport with internal and external customers.
• Valid drivers' license.
• Good language, literacy and numeracy to write notes and read manuals.
• Ability to travel up to 50%.

Responsibilities

• Carry out inspections, servicing and repairs of equipment with a focus on elevating work platforms, telehandlers and lighting towers.
• Attend customer sites and repair on site when possible to limit off-site transportation.
• Travel including overnight accommodation when required.
• Complete paperwork and inspection forms per JLG policy and NZ/ANZ standards.
• Notify field service coordinator if repairs cannot be completed and reason why.
• Conduct customer visits to secure new business and report outcomes to Branch Manager.
• Liaise with technical support and interpret manuals as needed.
• Perform van audits and stock takes.
• Enter accurate job notes and generate sales/service leads with the team.
• Carry out general duties as requested by Branch Manager.

Skills

Previous experience in a similar role

Written and verbal communication

Customer rapport

Language, literacy & numeracy

Drivers’ license

Travel up to 50%

Education

Trade qualification in elevating work platform technology or related field

Job description

JLG Industries is seeking a Field Service Technician to service and repair customer equipment across a designated territory from the branch, focusing on elevated work platforms and telehandlers.

You will travel to customer sites, perform inspections, servicing and on-site repairs where possible, and complete paperwork in line with JLG policies and NZ standards. Overnight travel may be required, and strong communication with customers is essential.