Field Service Officer

WILSON GROUP; Nelson; Hybrid; NZD 37,000 - 45,000; Full time

Benefits offered by this job

Competitive pay rate

Full training and development

Supportive team environment

Perks program discounts

Welfare checks and health culture

EAP services

Job summary

FIRST Security in Nelson is seeking a Field Service Officer to install and maintain electronic monitoring equipment for individuals serving community-based sentences, across courts, prisons and residential locations. Duties include responding to faults and alert activations, attending callouts, liaising with field support, and providing professional interactions with clients.

Requirements include a can-do attitude, a full NZ driver’s licence, MOJ checks, COA, and NZ residency or a valid NZ work

Qualifications

• Must have a can-do attitude and willingness to learn.
• Strong communication and listening skills are essential.
• Ability to stay calm under pressure and think quickly.
• Full NZ Driver's Licence is required.
• NZ residency or valid NZ work visa is required.

Responsibilities

• Install and maintain electronic monitoring equipment.
• Respond to faults and alert activations promptly.
• Attend callouts across courts, prisons, and residential locations.
• Liaise with field support teams to resolve issues quickly.
• Provide professional, respectful interactions with clients and stakeholders.
• Assist in other areas of the business when required.

Skills

Can-do attitude

Strong communication

Calm under pressure

Physical fitness

Full NZ Driver's Licence

NZ residency or work visa

Education

COA or equivalent clearance

Criminal convictions check

Job description

Kia haumaru ai tātou katoa - keeping everyone safe. At FIRST Security, we’re proud to be one of New Zealand’s leading security providers, delivering trusted services across the country through our dedicated people.

About the Role

We’re looking for a motivated Field Service Officer to join our Nelson team. In this role, you’ll be responsible for installing and maintaining electronic monitoring equipment for individuals serving community-based sentences, working across a variety of environments including courts, prisons, and residential homes.

Duties:

• Installing and maintaining electronic monitoring equipment
• Responding to equipment faults and alert activations
• Attending callouts across courts, prisons, and residential locations
• Liaising with field support teams to resolve issues quickly
• Providing professional, respectful interactions with clients and stakeholders
• Assisting in other areas of the business when required

What you’ll need:

• A 'can do' attitude and willingness to learn
• Strong communication and listening skills
• Ability to think quickly and stay calm under pressure
• Good level of physical fitness
• Full NZ Driver's Licence
• Ability to pass a Ministry of Justice Criminal Convictions check
• A current COA or the ability to obtain one
• NZ residency or a valid NZ work visa

Why work with FIRST Security:

• Competitive pay rate of $28.95 per hour once fully trained in EMS
• Full, ongoing training and development opportunities
• Supportive team environment with strong leadership
• Access to the 'Perks' program with discounts on retail, fuel, and groceries
• Ongoing welfare checks and a strong health & safety culture
• Access to EAP services, including confidential counselling and financial support for you and your family

Ready to step into a role where you can make a real difference? Join a team that values your growth, supports your wellbeing, and helps keep communities safe.

First Security is part of the Wilson Group.