F&B Attendant

Skyline Enterprises; Queenstown; On-site; NZD 37,000 - 40,000; Full time

Benefits offered by this job

Free gondola rides

Free luge rides

Staff meals

Accommmodation options

$1 coffees

Job summary

Skyline Enterprises – Queenstown, South Island invites candidates to join as a Guest Experience Operator. You will deliver Mandarin-language stargazing experiences, share knowledge of the night sky, and create memorable moments for Mandarin and English-speaking guests.

You will also assist Food & Beverage operations, welcoming guests and ensuring exceptional dining service. This varied role blends customer service, guiding, storytelling, and hospitality.

Qualifications

• Fluency in Mandarin and English is required.
• Minimum of 1 year customer service experience.
• Confident, professional, and engaging communication style.
• Positive, energetic attitude and ability to work effectively as part of a team.
• Ability to multi-task and use initiative.
• Attention to detail and ability to follow processes.

Responsibilities

• Welcome guests and provide high-quality guest service.
• Serve food and beverages and respond to enquiries.
• Maintain high standards of service, hygiene, and presentation.
• Deliver Mandarin-language stargazing experiences and provide safety information.
• Support both Stargazing and Food & Beverage operations across Skyline Queenstown.

Skills

Mandarin

English

Customer service

Communication

Teamwork

Multi-tasking

Attention to detail

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Skyline Enterprises – Queenstown, South Island

As a Guest Experience Operator, you'll work across both our Stargazing and Food & Beverage operations, helping deliver exceptional experiences for our guests at Skyline Queenstown. A key part of this role involves delivering engaging Mandarin-language stargazing experiences, sharing knowledge of the night sky and creating memorable moments.

You'll also support our Food & Beverage operations by providing exceptional customer service and helping create memorable dining experiences for our guests. Responsibilities may include welcoming guests, serving food and beverages, responding to enquiries, and maintaining high standards of service, presentation, and hygiene to ensure our dining venues operate smoothly and efficiently.

This is a varied, guest-focused role that combines customer service, guiding, storytelling, and hospitality. No two days are the same, and you'll have the opportunity to work across multiple areas of our business.

The role requires flexibility to work evenings, weekends, and public holidays.

The ideal candidate will have:

• fluency in Mandarin and English - this is required, as the position involves regularly delivering guided stargazing experiences and providing commentary and information, including safety information, to Mandarin and English-speaking guests;
• a minimum of 1 year customer service experience;
• a confident, professional, and engaging communication style;
• a positive, energetic attitude and the ability to work effectively as part of a team;
• the ability to multi-task and the confidence to use your initiative; and
• attention to detail and the ability to strictly follow processes and procedures.

This Role Offers:

• $27.50 - $29.00 per hour with a guaranteed minimum of 30 hours per week;
• a fun and diverse working environment, including free gondola and luge rides for family and friends;
• the opportunity to join a dynamic, values-driven, and growing international organisation;
• complimentary staff meals and $1 coffees; and
• access to accommodation options.

Join our team:

We're always aiming to share real fun with the world and make people smile. Our team thrives on meaningful connections with our guests, trade partners, community, and each other.

Applicants must have the legal right to work in New Zealand. Safety is a high priority in our working environment. All candidates must agree to comply with Skyline's health and safety procedures, which include random drug and alcohol testing.