Entry-Level Fintech Support Analyst

SecuritEase International; Wellington; Hybrid; NZD 45,000 - 55,000; Full time

Job summary

SecuritEase International is seeking a motivated Support Analyst to join our engineering team in Petone, Wellington. This permanent, full-time role is ideal for entry‑level candidates looking to kick‑start their career in a dynamic environment.

The Support Analyst will provide technical assistance and support to our clients, ensuring smooth operation of engineering solutions and customer satisfaction. Responsibilities include handling first-line support via phone, email and in-person, diagnosing

Qualifications

• Bachelor's degree in Engineering, Information Technology, or related field (or equivalent).
• Strong problem-solving and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Familiarity with ticketing systems is a plus.

Responsibilities

• Provide first-line technical support via phone, email, and in-person.
• Diagnose and resolve issues related to engineering software/hardware.
• Assist in installation and configuration of engineering systems and apps.
• Document requests and resolutions in the ticketing system.
• Collaborate with engineering to implement improvements.
• Conduct user training sessions for clients.
• Stay updated on industry trends and technologies.

Skills

Communication skills

Teamwork

Problem-solving

Attention to detail

Engineering knowledge

Education

Bachelor's degree in Engineering/IT or related field

Tools

Ticketing systems

Engineering software

Job description

SecuritEase International is seeking a motivated Support Analyst to join our engineering team in Petone, Wellington. This permanent, full-time role is ideal for entry‑level candidates looking to kick‑start their career in a dynamic environment.

The Support Analyst will provide technical assistance and support to our clients, ensuring smooth operation of engineering solutions and customer satisfaction. Responsibilities include handling first-line support via phone, email and in-person, diagnosing