Entry-Level Customer Experience Specialist (Mon–Fri)

Marketplace; Otago; On-site; NZD 54,000 - 67,000; Full time

Benefits offered by this job

9% Superannuation

Wellness programmes

Employee discount programmes

Job summary

Accident Compensation Corporation (Otago) is seeking a dedicated Customer Experience Representative. You will handle inbound calls, complete comprehensive induction and training, and assist clients via email and live chat, contributing to a positive customer journey.

This full-time role offers structured hours, Monday–Friday, with a rotating roster and a starting salary of NZ$60,486 plus 9% superannuation. Join ACC to support diverse customers and grow within a supportive, values-driven

Qualifications

• Customer-focused approach and empathy in interactions.
• Clear verbal and written communication with diverse customers.
• Ability to stay composed and adaptable in a fast-paced environment.

Responsibilities

• Handle inbound calls from ACC customers and providers with empathy and professionalism.
• Participate in a thorough induction and training programme.
• Support clients via emails and live chat as part of the customer experience team.

Skills

Customer focus

Verbal communication

Written communication

Resilience

Time management

Adaptability

Job description

Accident Compensation Corporation (Otago) is seeking a dedicated Customer Experience Representative. You will handle inbound calls, complete comprehensive induction and training, and assist clients via email and live chat, contributing to a positive customer journey.

This full-time role offers structured hours, Monday–Friday, with a rotating roster and a starting salary of NZ$60,486 plus 9% superannuation. Join ACC to support diverse customers and grow within a supportive, values-driven