Customer Experience Associate | Mon–Fri, Growth Path

New Zealand Government; Dunedin; On-site; NZD 54,000 - 67,000; Full time

Benefits offered by this job

9% superannuation

Wellbeing programme

Staff discounts

Career progression

Full training

Job summary

ACC is seeking a Customer Experience Representative to be the first point of contact for our clients on their recovery journey. You will handle inbound calls, emails and live chat, supported by a thorough induction and training programme that blends classroom learning with hands-on experience.

We offer a managed start date and a 40-hour week, Monday–Friday on a rotating 8am–6pm schedule. This entry-level role provides growth opportunities within ACC and New Zealand Government services.

Qualifications

• Customer-focused approach to interactions with clients.
• Ability to handle sensitive conversations with empathy and professionalism.
• Clear verbal and written communication across diverse audiences.
• Comfort working in a fast-paced, structured environment.
• Willingness to learn and grow within ACC.

Responsibilities

• Handle a high volume of inbound customer calls and emails.
• Complete induction and training, blending classroom and hands-on learning.
• Engage with clients and providers to support recovery pathways.
• Demonstrate resilience and empathy in challenging conversations.
• Work a 40-hour week, Monday–Friday, with a rotating 8am–6pm schedule.

Skills

Customer focus

Resilience

Verbal & written communication

Adaptable / under pressure

Structured work style

Job description

ACC is seeking a Customer Experience Representative to be the first point of contact for our clients on their recovery journey. You will handle inbound calls, emails and live chat, supported by a thorough induction and training programme that blends classroom learning with hands-on experience.

We offer a managed start date and a 40-hour week, Monday–Friday on a rotating 8am–6pm schedule. This entry-level role provides growth opportunities within ACC and New Zealand Government services.