Enterprise Architect: Customer & Digital Strategy

NZ Transport Agency Waka Kotahi; Palmerston North; On-site; NZD 140,000 - 210,000; Full time

Benefits offered by this job

Flexible working arrangements

Five weeks annual leave

Income Protection

Critical Illness Insurance

Professional development

Inclusive culture

Job summary

NZ Transport Agency Waka Kotahi is seeking an experienced Enterprise Architect, Customer and Digital to lead architecture across our Customer and Digital technology domains. You will define long-term technology direction and influence investment decisions to enable scalable, customer‑centred digital services.

Working with product, delivery and technology teams, you will shape platforms, capabilities and wider technology landscape that support NZTA’s customer‑facing products.

Qualifications

• Significant experience in enterprise, solution or technology architecture.
• Experience developing technology strategies, target states and roadmaps.
• Strong knowledge of customer engagement platforms and digital services.
• Experience working across complex product, platform and delivery environments.

Responsibilities

• Own the architecture direction for the Customer and Digital technology domains.
• Develop target states, domain roadmaps and strategic technology guidance.
• Shape the evolution of customer experience platforms and enabling capabilities.
• Influence technology investment, platform decisions and priorities.
• Provide clear architectural direction to support digital product and service delivery.
• Align delivery decisions with long-term strategic outcomes.
• Manage cross-domain dependencies and technology risks.

Skills

Enterprise architecture

Technology strategy

Customer engagement platforms

Stakeholder engagement

Job description

NZ Transport Agency Waka Kotahi is seeking an experienced Enterprise Architect, Customer and Digital to lead architecture across our Customer and Digital technology domains. You will define long-term technology direction and influence investment decisions to enable scalable, customer‑centred digital services.

Working with product, delivery and technology teams, you will shape platforms, capabilities and wider technology landscape that support NZTA’s customer‑facing products.