Engineer - IT Service Operations

Te Wānanga o Aotearoa; Waikato; Hybrid; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Free health and life insurance

Generous leave provisions

Free car parking

Job summary

Te Wānanga o Aotearoa in New Zealand seeks an Engineer – IT Service Operations to provide frontline support to kaimahi and tauira across Aotearoa. You’ll be the go-to expert for resolving technical issues, supporting system reliability, and delivering timely, high-quality assistance with remote and onsite support.

This role requires a Diploma in Computing (Level 5) or equivalent, MCP certification, 2+ years in an IT service desk or remote support, and strong knowledge of IT infrastructure, AD,

Qualifications

• Diploma in Computing (Level 5) or relevant qualification.
• Microsoft Certified Professional (MCP) certification.
• 2+ years’ experience in IT service desk or remote support.
• Strong understanding of IT infrastructure, hardware, software, and networking.

Responsibilities

• Respond to technical support requests across phone, chat, email, and the support portal.
• Troubleshoot and resolve hardware, software, and network issues.
• Provide onsite support for installations, upgrades, and equipment setup.
• Monitor and maintain ICT systems to support stability and performance.
• Contribute to continuous improvement of processes and service delivery.
• Build strong relationships and deliver excellent customer service to all users.

Skills

IT support

Customer service

Problem solving

Communication

Education

Diploma in Computing (Level 5)

Microsoft Certified Professional (MCP)

Tools

Active Directory

Windows OS

macOS

Job description

• Join our team to shape the future of education!
• Free health and life insurance, generous leaveprovisions plus additional leave based on length of service, free carparking.
• Respond to technical support requests as the primaryonsite support engineer, via phone queue and our ITSM portal
  

Asa proudly kaupapa Māori tertiary educator, ‘tauira success’ is our mission and‘whānau transformation through education’ is our vision, guiding our commitmentto delivering quality education programmes underpinned by Māori culture andvalues.

Ourkaimahi (employees) enjoy a whānau-friendly workplace and a great range ofbenefits to support their wellbeing and that of their whānau:

• Free Southern Cross health insurance and lifeinsurance.
• Four extra leave days each year to celebrate Matarikiand Christmas, plus special leave available for those involved in culturalor sporting events.
• Free car parking at our main campuses.
  

Mōtēnei mahi | About this job

Asan Engineer – IT Service Operations,you’llprovide frontline supportto kaimahi and tauira across Aotearoa.You’llbe the go-to expert forresolving technical issues, supporting system reliability, and ensuring ourusers receivetimely, high-qualityassistance. This role includesremote and onsite support, troubleshooting, system maintenance,andparticipatingin process improvements.

• Respond to technical support requestsacrossphone, chat, email, and the support portal.
• Troubleshoot and resolve hardware, software, andnetwork issues.
• Provide onsite support for installations, upgrades, andequipment setup.
• Monitor andmaintainICT systems to supportstability and performance.
• Contribute to continuous improvement of processes andservice delivery.
• Build strong relationships and deliver excellentcustomer service to all users.

Whatyou’llbring

• Diploma in Computing (Level 5) orrelevantqualification.
• Microsoft Certified Professional (MCP).
• 2+ years’ experience in an IT service desk or remotesupport role.
• Strong understanding of IT infrastructure, hardware,software, and networking.
• Experience with Microsoft Active Directory andMicrosoft/Apple operating systems.
• Excellent communication, planning, and problem-solvingskills.
• A willingness toparticipatein culturalactivities and develop knowledge of āhuatanga Māori.

Weare a wānanga — a tertiary institution founded by Māori, deeply rooted inmātauranga Māori, and committed to empowering learners and communities. Ourunique environment offers:

• A kaupapa-driven workplace where your mahi has culturaland social impact
• A collaborative, supportive team environment
• Opportunities for personal growth in both yourtechnical career and your te ao Māori journey
  

TeWānanga o Aotearoa is committed to providing a culturally enriched, inclusive,and supportive workplace. Nau mai, haere mai, tauti mai!