Engineer - IT Service Operations

Te Wānanga o Aotearoa; Porirua; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Free health insurance

Free life insurance

Free car parking

Additional leave based on length of服务

Job summary

Te Wānanga o Aotearoa is seeking an Engineer – IT Service Operations to provide frontline support to kaimahi and tauira across Aotearoa. You will be the go-to expert for resolving technical issues, ensuring system reliability, and delivering timely, high-quality assistance.

Remote and onsite support are included. You will troubleshoot hardware, software, and network issues, monitor ICT systems, and participate in process improvements.

Qualifications

• Diploma in Computing (Level 5) or relevant qualification.
• Microsoft Certified Professional (MCP) required.
• 2+ years’ experience in an IT service desk or remote support role.
• Strong understanding of IT infrastructure, hardware, software, and networking.
• Experience with Microsoft Active Directory and Microsoft/Apple operating systems.
• Excellent communication, planning, and problem-solving skills.
• Willingness to participate in cultural activities and Māori knowledge.

Responsibilities

• Respond to technical support requests across phone, chat, email, and the support portal.
• Troubleshoot and resolve hardware, software, and networking issues.
• Provide onsite support for installations, upgrades, and equipment setup.
• Monitor and maintain ICT systems to support stability and performance.
• Contribute to continuous improvement of processes and service delivery.
• Build strong relationships and deliver excellent customer service to all users.

Skills

Communication skills

Problem-solving

Planning

Customer service

Cultural awareness

Education

Diploma in Computing (Level 5)

Microsoft Certified Professional (MCP)

Tools

Microsoft Active Directory

Microsoft/Apple operating systems

Job description

• Join our team to shape the future of education!
• Free health and life insurance, generous leaveprovisions plus additional leave based on length of service, free carparking.
• Respond to technical support requests as the primaryonsite support engineer, via phone queue and our ITSM portal
  

Asa proudly kaupapa Māori tertiary educator, ‘tauira success’ is our mission and‘whānau transformation through education’ is our vision, guiding our commitmentto delivering quality education programmes underpinned by Māori culture andvalues.

Ourkaimahi (employees) enjoy a whānau-friendly workplace and a great range ofbenefits to support their wellbeing and that of their whānau:

• Free Southern Cross health insurance and lifeinsurance.
• Four extra leave days each year to celebrate Matarikiand Christmas, plus special leave available for those involved in culturalor sporting events.
• Free car parking at our main campuses.
  

Mōtēnei mahi | About this job

Asan Engineer – IT Service Operations,you’llprovide frontline supportto kaimahi and tauira across Aotearoa.You’llbe the go-to expert forresolving technical issues, supporting system reliability, and ensuring ourusers receivetimely, high-qualityassistance. This role includesremote and onsite support, troubleshooting, system maintenance,andparticipatingin process improvements.

• Respond to technical support requestsacrossphone, chat, email, and the support portal.
• Troubleshoot and resolve hardware, software, andnetwork issues.
• Provide onsite support for installations, upgrades, andequipment setup.
• Monitor andmaintainICT systems to supportstability and performance.
• Contribute to continuous improvement of processes andservice delivery.
• Build strong relationships and deliver excellentcustomer service to all users.

Whatyou’llbring

• Diploma in Computing (Level 5) orrelevantqualification.
• Microsoft Certified Professional (MCP).
• 2+ years’ experience in an IT service desk or remotesupport role.
• Strong understanding of IT infrastructure, hardware,software, and networking.
• Experience with Microsoft Active Directory andMicrosoft/Apple operating systems.
• Excellent communication, planning, and problem-solvingskills.
• A willingness toparticipatein culturalactivities and develop knowledge of āhuatanga Māori.

Weare a wānanga — a tertiary institution founded by Māori, deeply rooted inmātauranga Māori, and committed to empowering learners and communities. Ourunique environment offers:

• A kaupapa-driven workplace where your mahi has culturaland social impact
• A collaborative, supportive team environment
• Opportunities for personal growth in both yourtechnical career and your te ao Māori journey
  

TeWānanga o Aotearoa is committed to providing a culturally enriched, inclusive,and supportive workplace. Nau mai, haere mai, tauti mai!