Engagement Manager

SailPoint; New Zealand; On-site; NZD 120,000 - 180,000; Full time

Job summary

SailPoint seeks an Engagement Manager to oversee customer engagements within its Professional Services team. You will manage tactical project management duties and sales efforts to deliver SailPoint solutions, shadow projects early on, and assume ownership for engagement scoping, client communication, and escalation support.

As your experience grows, you will own the full scope of engagements, become a trusted advisor, and lead team members toward goals while ensuring services are delivered

Qualifications

• 5–7+ years of experience in an enterprise software vendor, systems integrator, or consulting firm, including 3+ years in a customer-facing Engagement Manager or Project Manager.
• Exceptional mentorship and leadership skills with a passion for continuous improvement.
• Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management).
• Experience managing multiple projects.
• Previous experience working with a SaaS product is a plus.
• Excellent communication skills and extensive experience working with clients and partners.
• Strong organizational and multi-tasking abilities.
• Experience working with Sales to scope services projects for enterprise software.
• Travel: Willingness and ability to travel up to 15%
• Location: Auckland or Wellington
• Education: Bachelor’s degree or equivalent work experience.

Responsibilities

• Manage tactical project management duties and sales efforts to deliver SailPoint solutions.
• Shadow projects and take accountability for the client experience.
• Own engagement scoping, client communication, internal team coordination, and escalation support.
• Manage the full scope of customer engagements and be a trusted advisor to peers.
• Be an engagement leader to team members and help them achieve their goals.
• Ensure services are provided, implemented correctly, and billed in a timely and accurate manner.
• Partner cross-functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation.
• Interact with sales reps and leadership during pre-sales and post-sales phases.
• Serve as a point of contact for clients on issues and escalations.
• Manage the financials of multiple projects with a focus on profitability and productivity.
• Work with the Resourcing Management Office to staff crew members according to project requirements.
• Perform end-to-end project management for customer engagements.
• Create and maintain project documentation (scope, status, schedule, budget, forecast risks, issues).
• Provide strategic updates on client performance to SailPoint Senior Management.
• Work closely with Customer Success Managers to establish and maintain customer success throughout the implementation.
• Identify new opportunities for expanding SailPoint product and services usage to maximize client success and revenue growth.
• Assist direct reports in career development by providing regular feedback, coaching and guidance.

Skills

Project management

Client facing

Leadership

Communication

Multitasking

SaaS experience

Education

Bachelor's degree or equivalent

Job description

Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the awards to prove it. If you’re passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, and we want you to join our team.

SailPoint empowers the largest, most complex organizations by putting identity at the Centre of Security and IT. Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more.

Who You Are:

You are a self-directed, highly motivated, and experienced professional that thrives while overseeing multiple projects and prospective client opportunities. It is easy for you to build and maintain professional working relationships, and you are comfortable interacting with people at all levels within an organization. You possess strong leadership, communication, organizational, and problem-solving skills and can balance both team and individual workloads. You are an exceptional multitasker, with the ability to meet and manage moving deadlines, gauge risks, and creatively resolve unexpected issues that arise. By leveraging your experience, you can identify growth areas, evaluate existing best practices, and present solutions to everyday problems.

What You’ll Do:

As an Engagement Manager (EM) on SailPoint’s Professional Services team, you will support each customer’s journey by managing tactical project management duties and sales efforts required to deliver SailPoint solutions. You will combine your professional experience with our world‑class product and process training to gain a deep understanding of SailPoint’s SaaS and/or Software delivery models.

Within the first two months, you will begin to understand your responsibilities by working with tenured managers to shadow projects and begin taking accountability for the client experience on projects you are assigned to.

At the end of the first six months, you will begin to take ownership and be responsible for engagement scoping, client communication, internal team coordination, and escalation support.

At the end of your first year, you will be able to manage the full scope of customer engagements, set appropriate expectations, and be a trusted advisor to your peers. You will also be an engagement leader to your team members, helping them set and achieve their goals.

Responsibilities:

Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner

Partner cross‑functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation

Interact with sales reps and sales leadership during the pre‑sales and post‑sales (delivery) phases

Serve as a point of contact for clients on issues and escalations

Manage the financials of multiple projects, with a focus on profitability and productivity to ensure client satisfaction

Work with the Resourcing Management Office (RMO) to strategically align and staff crew members according to project’s requirements

Perform end‑to‑end project management for customer engagements

Create and maintain comprehensive project documentation (scope, status, schedule, budget, forecast risks, issues) in appropriate repositories

Provide strategic updates on client performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers.

Work closely with Customer Success Managers to establish and maintain customer success throughout the entirety of a customer implementation

Identify new opportunities for expanding SailPoint product and services usage to maximize client success and SailPoint revenue growth

Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development

Requirements:

5–7+ years of professional experience within an enterprise software vendor, systems integrator, or consulting firm, including 3+ years in a customer‑facing Engagement Manager or Project Manager

Exceptional mentorship and leadership skills with a passion for continuous improvement

Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management).

Experience managing multiple projects

Previous experience working with a SaaS product is a plus

Excellent communication skills and extensive experience working with clients and partners

Strong organizational and multi‑tasking abilities

Experience working with Sales to scope services projects for enterprise software

Travel: Willingness and ability to travel up to 15%

Location: Auckland or Wellington

Education: Bachelor’s degree or equivalent work experience.

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.