Duty Manager - NW Mt Albert (Part Time)

New World; Auckland; On-site; NZD 39,000 - 41,000; Full time

Benefits offered by this job

Senior leadership role

Supportive, values-driven team

Latest equipment store

Career growth in locally owned store

Job summary

New World Mt Albert is seeking a confident, all-round leader to take charge of the store on duty, directing the team across fresh, dry goods and customer service to ensure a smooth operation and outstanding customer experience.

This senior role requires data-driven decision making, a strong standards mindset, and the ability to manage health & safety, cash handling, and alcohol licensing on shift.

Qualifications

• Must hold a current Manager's Certificate, or LCQ.
• Confident, all-round leader who can take charge and bring a team.
• Comfortable working across departments from fresh/dry to front end.
• Data-driven mindset to drive performance.
• Stickler for standards, presentation and doing things right.
• Health & safety champion who stays calm under pressure.
• Retail management experience across multiple areas is advantageous.
• Computer literate; SAP experience is an advantage.

Responsibilities

• Taking charge of the store on duty, leading the team across fresh, dry goods and customer service.
• Keeping the store well presented and stocked, running smoothly through the day.
• Supporting departments to hit sales, wage and gross profit targets.
• Overseeing the front end, queues, and cash handling accuracy.
• Handling customer escalations and complaints, resolving them appropriately.
• Owning health & safety across the store on your shift, including incident response.
• Supervising the sale of alcohol in line with licensing requirements.
• Opening and closing the store and managing the cash office.

Skills

Leadership

Data-driven decisions

Retail management

Customer service

Cash handling

SAP experience

Education

Manager's Certificate

Licence Controller Qualification (LCQ)

Tools

SAP

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Are you a confident, all-round leader who can take charge of the whole store? New World Mt Albert is looking for a Duty Manager to lead our team across fresh, dry goods and customer service, keep the store running smoothly, and deliver a great experience for every customer.

This is a hands-on, senior role for someone who can turn their hand to anything, backs their decisions with data, and stays calm and in control when the store is at its busiest.

About the role

Reporting to the Owner/Operator, you'll be in charge of the store on duty; leading the team across fresh, dry goods and customer service, making the call on the floor, and keeping standards, service and safety high. You'll be the go-to person for the team and customers alike, and a key part of our senior leadership group.

Roster

Friday 8am - 4.30pm

Saturday 12.45pm - 9.15pm

What you'll be doing

• Taking charge of the store on duty, leading the team across fresh, dry goods and customer service
• Keeping the store well presented, well stocked and running smoothly through the day
• Supporting departments to hit their sales, wage and gross profit targets
• Overseeing the front end, keeping queues moving and cash handling accurate
• Handling customer escalations and complaints, and resolving them the right way
• Owning health & safety across the store on your shift, including incident response
• Supervising the responsible sale of alcohol in line with our licence
• Opening and closing the store and managing the cash office

What we're looking for

• Essential: you hold a current Manager's Certificate, or at a minimum have completed your LCQ (Licence Controller Qualification)
• A confident, all-round leader who can take charge and bring a team with them
• Comfortable working across departments, from fresh and dry goods to the front end
• A commercial mindset; you use data to make decisions and drive performance
• A stickler for standards, presentation and doing things right
• A health & safety champion who stays calm under pressure
• Solid supermarket or retail management experience (across more than one area an advantage)
• Computer literate and confident learning our systems (SAP experience an advantage)

Handy to have

NZQA Level 3, Unit Standard 497, a current First Aid certificate, solid English and maths, and a clean driver's licence.

What we offer

• $28 - $30 per hour, depending on experience
• A senior leadership role with real responsibility and variety
• A supportive, values-driven team and a store that backs its people
• 2-year-old store with the latest equipment
• Career growth in a supportive, locally owned business