Duty Manager

Briscoe Group Limited; Auckland; Hybrid; NZD 45,000 - 58,000; Full time

Benefits offered by this job

Exclusive discounts

Discounted health insurance

Financial wellbeing resources

Job summary

Briscoe Group Limited in Auckland Central is seeking a Duty Manager to lead a high-energy team, run shifts, train and coach staff, and deliver an exceptional customer experience in a fast-paced retail environment. Join a NZ iconic brand with strong development opportunities; this is a full-time role Tue–Sat.

You must be eligible to work in New Zealand; employees receive exclusive staff discounts and health-insurance benefits.

Qualifications

• Previous Duty Manager experience is preferred.
• Passionate about pursuing a retail career.
• A commitment to Health and Safety in the workplace.

Responsibilities

• Operating the tills.
• Leading the team to provide first class customer service.
• Responsible for running a shift.
• Training and coaching the team.
• Supporting online customers by efficiently picking and packing orders.
• Ensuring accurate pricing on tickets.
• Maintaining a clean and tidy department.
• Be a Health & Safety advocate.

Skills

Team leadership

Customer service

Communication

Training & coaching

Tools

POS systems

Job description

• Great opportunity for career development
• True leadership role with an iconic NZ brand

About the role:

Are you ready to step up your career in retail, take on greater leadership responsibilities and build a successful team? Join our dynamic team in Auckland Central as a Duty Manager, where your role will focus on team leadership, running shifts, training and coaching team members, and leading the charge on providing an exceptional customer experience. If you flourish in a high-energy, fast-paced atmosphere, where no two days are the same, then this role is for you!

We're looking for someone that's available to work full-time, Tuesday to Saturday.

About the Company:

Briscoe Group is an Equal Opportunity Employer, a partner of First Foundation and a proud supporter of Cure Kids. Briscoe Group have 90 stores throughout New Zealand trading under Briscoes Homeware and Rebel Sport. We value our people and helping them grow, so joining us will give you plenty of opportunities to grow and develop, personally and professionally.

As a member of our team, you'll have access to plenty of benefits, such as exclusive discounts across Briscoes and Rebel Sport, discounted health insurance and access to financial wellbeing resources.

What will you be doing?

• Operating the tills
• Leading the team to provide first class customer service
• Responsible for running a shift
• Training and coaching the team
• Supporting online customers by efficiently picking and packing orders
• Ensuring accurate pricing on tickets
• Maintaining a clean and tidy department
• Be a Health & Safety advocate

What will you need to bring to this role?

To be successful in this role:

• Previous Duty Manager experience is preferred
• Passionate about pursuing a retail career
• A reliable and trustworthy work ethic
• Can build a great rapport with the team
• Attention to detail and accuracy
• Ability to work flexible hours/weekends
• A commitment to Health and Safety in the workplace

Position closes: 6 October 2026.

You must be eligible to work in New Zealand or hold New Zealand Permanent Residency or Citizenship. All applications will be treated with strictest confidentiality.

We may use AI-assisted technology as part of the recruitment process to help review and order candidates based on the information they provide and their suitability for the role. The technology supports, but does not replace, human decision-making and does not make automatic decisions about whether a candidate progresses through the recruitment process.