Domestic Broker Opportunities

Arthur J. Gallagher & Co. (AJG); Christchurch; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Global opportunities

Supportive culture

Professional development with NZQA 5

Job summary

Gallagher in Christchurch is seeking a confident Domestic Broker to deliver personalised domestic insurance solutions for local clients. You will contact clients by phone and email to assess needs and offer coverage for homes, contents, vehicles, boats and more. Strong relationship skills and knowledge of insurance are essential to grow a loyal client portfolio.

The role emphasizes service, renewals, and close collaboration with claims teams, with study support for NZQA Level 5 Certification.

Qualifications

• Ability to build and maintain enduring relationships with clients and team members.
• Proficiency in Microsoft Office and ability to manage multiple tasks.
• Excellent organizational skills and the ability to work under pressure.
• Previous insurance experience in broking/claims or similar role is advantageous.
• NZQA Level 5 Certificate in Financial Services; employer study support provided.

Responsibilities

• Build knowledge of domestic insurance needs to provide tailored advice.
• Deliver expert domestic insurance advice and products to clients.
• Service renewals, new business, alterations and endorsements.
• Manage and resolve client enquiries (cover queries, policy amendments).
• Partner with the claims team to manage the claims process.
• Provide clients with timely updates on domestic insurance claims.
• Develop and maintain strong client relationships to ensure trust and brand loyalty.

Skills

Relationship building

Organizational skills

Communication skills

Microsoft Office

Insurance experience

Education

NZQA Level 5 Certificate in Financial Services

Tools

Microsoft Office

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

Overview

We're always on the look out for confident Domestic Brokers to join our teams across any of our 32 locations throughout New Zealand. As a Domestic Broker, you’ll play a pivotal part in delivering personalised insurance solutions to our valued domestic clients. You’ll engage with clients via phone and email to understand their needs and provide tailored insurance coverage for their personal assets, including homes, contents, vehicles, boats, and more. With exceptional communication and relationship‑building skills, you’ll naturally connect with people to service, develop, and maintain a well‑established portfolio of loyal clients.

How you'll make an impact

• Build knowledge and understanding of our clients’ domestic insurance needs to provide tailored advice

• Deliver expert domestic insurance advice and products to our clients

• Service renewals, new business, alterations and endorsements

• Manage and resolve client enquiries (cover queries, policy amendments)

• Partner with the claims team to manage the claims process

• Provide clients with timely and accurate updates on domestic insurance claims

• Develop and maintain strong client relationships to ensure trust and brand loyalty exists

Skills and Experience:

• The ability to build and maintain enduring relationships with clients and team members

• Working knowledge of Microsoft Office

• Excellent organisational skills and the ability to work under pressure

• Previous insurance experience in a broking / claims or similar role will be advantageous

• A certificate in Financial Services (NZQA Level 5)NB: While you will need to be NZQA level 5 qualified with a Certificate in Financial Services we don’t expect you to bring this to the table. For the right candidate we will pay for and provide you with the support to gain your qualification through our study support program.

About us:

We make success happen. We are stronger as one team and together we continually strive to make a difference, whether it’s for our clients, our colleagues or our communities. Our shared values are core to our culture and are reflected in everything we do, as set out in The Gallagher Way.

Why join Gallagher / Benefits:

• Global Opportunities: Be part of a global organisation with endless career growth potential.

• Supportive Culture: Work in a collaborative environment that values your contributions.

• Professional Development: Opportunity to obtain a Certificate in Financial Service (NZQA level 5)

• Competitive Benefits: Various Wellbeing initiatives, discounted insurances + career growth support.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Compensation and benefits

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We know you’ll really enjoy being part of our professional, close‑knit team. As part of the Global Gallagher group of companies, we have scale and multi‑national reach with a Kiwi feel.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.