Digital Platforms & Application Manager

Tauranga City Council; Tauranga; On-site; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Five weeks' annual leave

Learning and development opportunities

Flexible working options

Meaningful work

Job summary

Tauranga City Council is seeking a Digital Platforms and Applications Manager to lead a high‑performing team responsible for enterprise applications and digital platforms. You’ll drive stability, security, and continuous improvement across SAP and other critical systems to support our fast‑growing city.

In this senior role you’ll blend people leadership with technical credibility, work across service management frameworks, and collaborate with vendors and stakeholders to maximise value from

Qualifications

• Requires business or IT qualification or equivalent experience.
• Experience leading technology support, customer service or service management functions.
• Extensive experience supporting and implementing SAP platforms and enterprise applications.
• Strong knowledge of service management frameworks and best practice support processes (ITIL).
• Experience with Agile, Waterfall or hybrid delivery environments.

Responsibilities

• Lead the Digital Platforms and Applications team and foster collaboration and continuous improvement.
• Oversee Level 2 and Level 3 support to meet service levels and customer expectations.
• Drive operational stability, service quality and continuous improvement of key platforms.
• Provide technical and people leadership across SAP and other enterprise apps.
• Manage platform lifecycle planning, upgrades, patches and tech debt.
• Ensure platforms are secure, resilient and aligned with enterprise standards.
• Collaborate with delivery teams for smooth handover of new/updated services.
• Build relationships with stakeholders and vendors to improve outcomes.
• Provide insights and reporting on platform performance and risks.

Skills

Team leadership

Stakeholder engagement

Customer service

Agile/Waterfall hybrid

Education

Bachelor's degree in IT or Business

ITIL Foundation certification

Tools

SAP

Azure DevOps

Microsoft technologies

Job description

Job description:

Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te tika, kia herea ki te pono. Kia mau, kia ita, kia ū – haumi e, hui e, tāiki e!

Te Tūranga | About the role

Technology underpins almost every service we deliver to our community. As our Digital Platforms and Applications Manager, you'll lead the team responsible for supporting, maintaining and continuously improving Tauranga City Council's enterprise applications and digital platforms, ensuring the systems our people rely on every day remain secure, reliable and fit for the future.

This is a leadership opportunity where you'll combine people leadership, technical expertise and customer focus to drive operational excellence across a complex technology environment. Leading our Level 2 and Level 3 Applications Support function, you'll work across SAP and other business-critical platforms, ensuring high-quality service delivery and reliable day-to-day support for Council's digital ecosystem.

You will play a key role in strengthening platform stability, managing application lifecycles, reducing operational risk and ensuring our digital services continue to meet the needs of a fast-growing city. Working closely with Service Desk teams, project and delivery teams, enterprise architecture, vendors and stakeholders across the organisation, you'll help ensure technology investment delivers lasting value for our community.

In this role, you'll:

• lead the Digital Platforms and Applications team, building capability and fostering a culture of collaboration and continuous improvement
• oversee Level 2 and Level 3 support services, ensuring applications meet service levels and customer expectations
• drive operational stability, service quality and continuous improvement across business-critical platforms
• provide technical and people leadership across SAP and other enterprise applications
• manage platform lifecycle planning, upgrades, patching and technical debt
• ensure platforms remain secure, resilient, supportable and aligned with enterprise architecture standards
• work closely with delivery teams to ensure successful operational handover of new and enhanced digital services
• build strong relationships with business stakeholders, vendors and support partners to improve service outcomes
• provide insights and reporting on platform performance, risks and opportunities
• ensure Council continues to maximise value from its investment in enterprise technology.

Your work will help enable our people to deliver better services, make better decisions and support the future growth of Tauranga.

Ngā Pukenga | What you’ll need to succeed

You’ll be a collaborative technology leader who can balance operational excellence with long‑term thinking. You’ll bring strong technical credibility, a customer‑focused mindset and the ability to build high‑performing teams while developing trusted relationships across the organisation.

To succeed in this role, you'll bring:

• a business or information technology qualification, or equivalent experience
• experience leading technology support, customer service or service management functions
• extensive experience supporting and implementing SAP platforms and associated enterprise applications
• strong knowledge of service management frameworks and best practice support processes
• ITIL Foundation certification or equivalent experience
• experience supporting Microsoft technologies and enterprise application environments
• strong stakeholder engagement and customer service skills
• experience working within Agile, Waterfall or hybrid delivery environments
• the ability to lead teams, manage competing priorities and drive continuous improvement outcomes.

Experience with Azure DevOps, enterprise integrations or large‑scale digital platforms will be advantageous.

You will be passionate about delivering great customer outcomes, building capability and helping technology create value across the organisation. You'll also be committed to our organisational values, health and safety responsibilities and our partnership with tangata whenua under Te Tiriti o Waitangi.

Tō Tātou Kaunihera | About Tauranga City Council

At Tauranga City Council, our work helps shape one of New Zealand's fastest‑growing cities. From planning for growth and delivering critical infrastructure to creating great community outcomes, our people make a tangible difference every day.

This is an exciting time to join us. We're investing in our future, embracing innovation and strengthening our organisation so we can continue delivering value for our community. As our Digital Platforms and Applications Manager, you'll play an important role in ensuring the core technology that supports Council remains reliable, secure and fit for purpose.

Located in the beautiful Bay of Plenty, Tauranga offers the opportunity to do meaningful, high‑impact work while enjoying an exceptional lifestyle. Whether you're already here or considering relocating, you'll find a vibrant city, a strong sense of community and outstanding access to beaches, outdoor recreation and family‑friendly living.

We offer:

• the opportunity to lead a highly skilled applications and platforms team
• the opportunity to provide operational insights that help inform decisions about Council's enterprise technology landscape
• flexible and supportive ways of working
• five weeks' annual leave
• ongoing learning, career and professional development opportunities
• meaningful work that contributes directly to the future of our city and community

If you're collaborative, forward‑thinking and community‑minded, you'll find meaningful work, talented colleagues and the opportunity to make a genuine difference here.

You can find out more about working at Tauranga City Council here.

We’re committed to building a diverse team that reflects the communities we serve. We welcome applications from people of all backgrounds, including those living with disabilities.

If you need any support or adjustments to take part in our recruitment process, please contact our Talent Acquisition team [e-mail]

• You must have the legal right to live and work in New Zealand to apply for this role.
• Tauranga City Council does not accept unsolicited contact or applications from recruitment agencies. We will not pay fees or commissions related to unsolicited contact.