Digital Operations Manager

Entrada Travel Group; Albert-Eden; On-site; NZD 140,000 - 180,000; Full time

Job summary

Entrada Travel Group in Auckland is seeking a hands-on technology leader to own and advance the IT environment for the group. You will lead a small, globally distributed team and be responsible for IT service management, infrastructure, networks, identity and endpoints, and cybersecurity.

The role emphasizes practical leadership, driving improvements, and partnering with senior leaders to shape how we operate and what we build next across New Zealand and Australia.

Qualifications

• Experience leading technology operations across infrastructure and services.
• Ability to work with cross-functional teams and grow technology capability.
• Growth mindset with sound judgement and curiosity.

Responsibilities

• Lead a small, geographically dispersed team and own the technology environment.
• Oversee IT service management and everyday technology experience.
• Manage infrastructure, networks, identity and endpoints, plus cybersecurity.
• Drive automation initiatives and explore AI opportunities.
• Coordinate technology suppliers and service partners and raise standards.

Skills

Leadership

IT operations

Infrastructure

Cloud services

Cybersecurity

Automation & AI

Tools

Azure

AWS

Microsoft 365

Job description

Entrada Travel Group is an established trans-Tasman business, and we are continuing to strengthen and simplify the technology that supports our people and operations.

We are looking for someone who wants to build and improve, not simply maintain.

The opportunity

You will lead a small, geographically dispersed team and take responsibility for the technology environment that keeps our businesses connected.

• IT service management and the everyday technology experience
• Microsoft 365, Azure and AWS
• infrastructure, networks, identity and endpoints
• cybersecurity, resilience and major incident management
• automation and opportunities to use AI
• technology suppliers and service partners
• improving standards, processes and ways of working across the Group.

This is a practical, hands-on leadership role with real scope to influence how we operate and what we build next.

What you'll bring

You will have experience across technology operations, infrastructure or service delivery, along with strong technical foundations and the ability to lead people and work across the business.

We are particularly interested in someone with curiosity, sound judgement and a growth mindset. You might already be leading an IT function, or you could be an accomplished technology leader ready to step into a broader role.

Why Entrada?

Trans-Tasman scope. Established brands. Auckland head office. Real opportunity to make your mark.

You will work across businesses in New Zealand and Australia, with exposure to senior leaders and the opportunity to strengthen technology capability across the Group.

For the right person, this could be a career-defining next step, with the scope to grow as the business and our technology environment evolve.

Tell us what you've built, improved or made better, and what you're ready to take on next.