Digital LED Screen Support Technician

Mag Assembly; New Zealand; On-site; NZD 65,000 - 90,000; Full time

Job summary

MAG Assembly Ltd in Auckland seeks a Digital LED Screen Support Technician to ensure flawless operation, maintenance and troubleshooting of high-impact LED display systems. You will install, configure, and maintain panels, manage content via CMS and scheduling software, and provide on-site or remote support to clients.

Willingness to travel to sites and work at heights is required. Ideal candidates have hands-on AV/LED experience, knowledge of video signal flow (HDMI/SDI), networking basics, and

Qualifications

• Strong understanding of digital and LED technology.
• Experience with LED screen support and AV troubleshooting.
• Able to work at heights and lift equipment as needed.

Responsibilities

• Provide technical support and troubleshooting for LED displays on-site or remotely.
• Install, configure and maintain LED panels and controllers.
• Perform routine maintenance, firmware updates and pixel repairs.
• Manage content using CMS and display scheduling software.

Skills

LED tech

Video signal flow

Networking basics

CMS software

Communication

Electrical experience

Physical fitness

Problem solving

Hands-on experience

Education

Electrical qualification

Tools

Novastar LCT

Viplex Express

Vnnox

Job description

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Location: Auckland
Company: MAG Assembly Ltd

MAG Assembly is New Zealand’s leading wholesale signage manufacturer, with over 25 years at the forefront of innovation in signage and general fabrication. We’re proud to work with some of the country’s most recognisable brands, delivering high-quality, custom-built signage solutions including illuminated signage and digital LED displays.

We are seeking a technically skilled and proactiveDigital LED Screen Support Technicianto join our team. In this role, you will be responsible for the flawless operation, maintenance, and troubleshooting of high-impact LED display systems.

Key Responsibilities:

• Technical Support & Troubleshooting: Liaise directly with customers on all technical support issues. Diagnose and resolve hardware, software, and connectivity issues for LED video walls and control systems on-site or via remote access.
• Receiving Stock: Receive, unpack and check-off all incoming digital stock again the original order for completeness
• Installation & Configuration: Lead the physical setup, mounting, and cabling of LED panels and controller.
• Maintenance & Quality Control: Perform routine inspections, firmware updates, and pixel repairs to ensure optimal display performance and longevity.
• Content & Systems Management: Configure specialized software (e.g., Novastar LCT, Viplex Express & Vnnox) to schedule, scale, and align graphics and video content.
• On-Site Event Support: Monitor screen performance during live broadcasts or events to quickly mitigate technical failures.
• Safety & Compliance: Adhere to strict health and safety standards, particularly when working with electrical loads and rigging equipment at heights.

Qualifications & Skills:

• Technical Expertise: Strong understanding of digital and LED technology, video signal flow (DVI, HDMI, SDI), and networking protocols (IP addressing, LAN/WAN).
• Hands-on Experience: Proven history in AV technical support or LED screen support.
• Physical Fitness: Ability to lift heavy LED modules and work at heights using ladders or scaffolding.
• Problem Solving: Exceptional analytical skills to troubleshoot complex electrical and digital issues under pressure.
• Software Proficiency: Experience with Content Management Systems (CMS) and digital signage platforms.
• Communication: Ability to translate technical jargon into clear instructions for non-technical clients and team members.
• Electrical Experience: An electrical qualification or at least electrical experience will be an advantage.

Working Conditions:

• Assisting our electrical department on any digital support downtime on any signage fabrication jobs as required.
• Although the job is primarily Auckland based you are expected to have the ability to travel to various job sites for any on-site troubleshooting, maintenance and installations that may be required from time to time.
• Upgrade path into the management of the company’s digital display side of the business.