Digital Channel Analytics Associate

Westpac New Zealand Ltd; Auckland; On-site; NZD 52,000 - 78,000; Full time

Job summary

Westpac New Zealand Ltd invites graduates and early-career analysts to join the Digital Channels analytics team. The role focuses on analyzing data, tracking digital performance, and supporting the iteration of channel strategies and roadmaps.

You will work with UX designers and content editors, contribute to business cases, and assist with testing and stakeholder reporting while learning regulatory and accessibility standards.

Qualifications

• Demonstrated analytical and critical thinking skills developed through study or internships.
• Good communication and presentation skills.
• Interest in digital channels and customer experiences.
• Evidence of ongoing professional development or willingness to learn.
• Passion for analysing experiences across digital products and services.
• Good data analysis and storytelling skills with support.

Responsibilities

• Contribute to analysis of customer satisfaction, feedback and analytics data to identify opportunities for improvement.
• Support collection and processing of data from a variety of sources and help produce reports to track digital performance against key metrics.
• Contribute to change recommendations to improve results and achieve objectives, under supervision.
• Support data analysis for the development of business cases.
• Contribute to the assessment of incidents and their impact on digital channels.

Skills

Analytical thinking

Communication skills

Team collaboration

Data storytelling

Interest in digital channels

Willingness to learn

Education

Recent graduate

Tools

Analytics tools

Reporting tools

Job description

Westpac New Zealand Ltd invites graduates and early-career analysts to join the Digital Channels analytics team. The role focuses on analyzing data, tracking digital performance, and supporting the iteration of channel strategies and roadmaps.

You will work with UX designers and content editors, contribute to business cases, and assist with testing and stakeholder reporting while learning regulatory and accessibility standards.