UX/UI Designer

Auckland Council; Auckland; On-site; NZD 75,000 - 105,000; Full time

Job summary

Auckland Council's Digital team is seeking a UX/UI Designer to create simple, accessible, customer-centred digital experiences for Aucklanders. Based in Auckland Central with flexible hybrid working, you will champion the customer through research, testing and insights to translate needs into intuitive designs.

You’ll focus on improving our customer booking journeys and design end-to-end solutions using Figma, collaborating with peers and delivery teams to ensure customer needs guide decisions.

Qualifications

• At least 1-2 years of experience in UX/UI design or a similar role working on digital products or experiences.
• Experience using Figma for wireframing, prototyping and interface design.
• Practical experience with user research and usability testing.
• An understanding of customer journey mapping and customer-centred design.
• The ability to turn customer insights and research into practical design recommendations.

Responsibilities

• Conduct user research and usability testing
• Map customer journeys
• Create wireframes, prototypes and designs in Figma
• Collaborate with peers, stakeholders and delivery teams to test ideas and ensure customer needs remain at the heart of decisions

Skills

UX/UI design

User research

Usability testing

Customer journey mapping

Collaboration

Tools

Figma

Job description

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• Shape intuitive digital experiences used by Aucklanders every day
• Bring customer insights to life through research, testing and thoughtful design
• Permanent, full-time role based in Auckland Central with flexible hybrid working

We’re looking for a UX/UI Designer to join our Digital team and help create simple, accessible and customer-centred digital experiences for Aucklanders.

Working as part of a collaborative, cross-functional team, you’ll champion the customer throughout the design process – using research, testing and customer insights to understand their needs and translate these into intuitive digital experiences.

An initial focus will be supporting improvements to our customer booking journeys, looking at how Aucklanders find, navigate and book council venues, parks and other services. You’ll work across the end-to-end customer experience, identifying pain points and opportunities and designing solutions that make these journeys easier and more effective.

Day to day, you’ll conduct user research and usability testing, map customer journeys, and create wireframes, prototypes and designs in Figma. You’ll collaborate closely with peers, stakeholders and delivery teams to test ideas, challenge assumptions and ensure customer needs remain at the heart of decision-making.

You’ll have a good foundation in UX/UI design and enjoy getting beneath the surface of a customer problem and turning insights into practical, well-designed solutions.

You’ll be comfortable working across different stages of the design process, from discovery and research through to wireframes, prototypes, user testing and interface design. Figma experience is important, along with practical experience conducting user testing and using what you learn to inform and improve your designs.

You’ll be someone who enjoys collaborating with others and is comfortable sharing your thinking, asking questions and advocating for the customer. You’ll be able to build relationships with a range of stakeholders and use customer insights and evidence to help influence design decisions.

You’ll bring:

• At least 1-2 years of experience in UX/UI design or a similar role working on digital products or experiences
• Experience using Figma for wireframing, prototyping and interface design
• Practical experience with user research and usability testing
• An understanding of customer journey mapping and customer-centred design
• The ability to turn customer insights and research into practical design recommendations

This is an opportunity to apply and grow your design skills while working on digital experiences that have a genuine impact on how Aucklanders interact with their city and council services. This is a permanent, full-time position based in Auckland Central, with hybrid working and flexible working options available.

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.

Together, we can create a Tāmaki Makaurau we can all be proud of.

As part of our organisation, please view a range of our: benefits

Salary range: $88,528 to $104,150 per annum, depending on experience and skills.

Auckland Council is an equal opportunity employer. We serve the diverse communities of Tāmaki Makaurau and welcome applications from people of all backgrounds - regardless of gender, ethnicity, age, educational background, or religious beliefs. We also welcome applications from our Rainbow communities as well as disabled and neurodivergent people. We are committed to making our hiring process accessible to everyone. If you require any support or adjustments at any stage of the recruitment process, please let us know.