Desktop Support Manager

ACC New Zealand; Wellington; On-site; NZD 130,000 - 139,000; Full time

Benefits offered by this job

9% superannuation (contribution)

Job summary

ACC New Zealand is seeking a Desktop Support Manager in Wellington to lead a team of Desktop Engineers delivering end-to-end digital workplace services across Windows, Microsoft 365 and mobility solutions. You will drive service excellence, coach staff and oversee transitions and improvements, in collaboration with the Manager, Digital Workspace & Engineering.

You will bring proven leadership in large enterprise environments, strong expertise in Windows/Intune and a track record of managing

Qualifications

• Proven experience leading technical support or desktop engineering teams within large and complex enterprise environments.
• Significant experience supporting Windows, Microsoft Intune and Microsoft 365 platforms.
• Strong knowledge of modern collaboration tools (Teams, Exchange Online, OneDrive, SharePoint) and identity management.

Responsibilities

• Lead a skilled team of Desktop Engineers delivering a seamless digital workplace experience.
• Provide direction, coaching and oversight across desktop services, Windows, M365, SharePoint and mobility solutions.
• Drive service excellence, continuous improvement and technology adoption while engaging with stakeholders.

Skills

People leadership

Desktop engineering

Windows platforms

Microsoft 365

SharePoint

Microsoft Teams

PowerShell scripting

Identity management

Incident resolution

Stakeholder management

Tools

Intune

Azure Active Directory

Group Policy

Exchange Online

OneDrive for Business

SharePoint

Job description

Permanent | Wellington

About us | Mō mātou

ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.

You can find more about ACC and the work we do at www.acc.co.nz

About the role | Mō te tūraŋtanga mahi

As Desktop Support Manager, you will lead a skilled team of Desktop Engineers responsible for delivering a seamless digital workplace experience across ACC. Combining people leadership with deep technical expertise, you'll provide direction, coaching and operational oversight across desktop services, Windows platforms, Microsoft 365, SharePoint and mobility solutions. Working closely with the Manager, Digital Workspace & Engineering, you'll drive service excellence, continuous improvement and technology adoption, helping ACC people perform at their best while contributing to keeping Kiwis safe at work, at home, and everywhere in between.

The appointing salary for this role is $129,565 to $138,573 based on experience. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme (9% contribution) with features like no mandatory employee contribution, optional life and income protection insurance.

About you | Mōu

You will bring:

• Proven experience leading technical support or desktop engineering teams within large and complex enterprise environments.
• Significant experience supporting Windows, Microsoft Intune and Microsoft 365 platforms.
• Strong technical expertise across Microsoft Teams, Exchange Online, OneDrive for Business and SharePoint.
• Demonstrated experience managing technical escalations, incident resolution and service improvement initiatives.
• Hands-on experience with PowerShell scripting, application support and application packaging tools.
• Strong knowledge of Active Directory, Group Policy, Microsoft Entra ID (Azure Active Directory) and identity management technologies.
• Experience planning and delivering large-scale technology changes and workplace transformation initiatives.
• Excellent relationship management and communication skills, with the ability to engage effectively with technical and non-technical stakeholders.
• A collaborative leadership style with a focus on coaching, continuous improvement and developing high-performing teams.
• A customer-centric mindset and passion for delivering exceptional end-user experiences.
• You must hold New Zealand work rights at the time of application.

Working at ACC | Mō ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.