Dental Treatment Coordinator - Patient Experience & Growth

Lumino The Dentists; Auckland; On-site; NZD 34,000 - 55,000; Part time

Benefits offered by this job

Professional development

Supportive team

EAP access

Staff discounts

Leading NZ dental network

Job summary

Lumino Mt Eden is seeking an experienced Dental Treatment Coordinator to join our friendly team in Auckland. You'll work closely with dentists and practice staff to support patients through their treatment journey, ensuring they feel informed and confident every step of the way.

Responsibilities include discussing treatment plans and costs, coordinating consultations, and maintaining accurate patient records, while delivering an outstanding patient experience in a busy dental environment.

Qualifications

• Has previous dental industry experience.
• Has experience as a Treatment Coordinator, Dental Receptionist, Dental Assistant, or in a similar dental role.
• Demonstrates confidence, professionalism, and maturity when interacting with patients and colleagues.
• Is highly customer‑focused and passionate about creating outstanding patient experiences.
• Has strong sales and relationship-building skills and is comfortable discussing treatment options, costs, and payment plans.
• Is goal‑oriented, proactive, and able to follow through to achieve results.
• Has excellent communication and interpersonal skills.
• Is highly organised and able to successfully manage multiple priorities.
• Holds valid New Zealand work rights.
• Lives within a reasonable commuting distance of Mt Eden.

Responsibilities

• Discussing treatment plans and options with patients in a clear and professional manner.
• Following up on proposed treatment plans and supporting patients to move forward with their treatment.
• Building strong relationships with patients and delivering an exceptional patient experience.
• Coordinating treatment consultations and appointments.
• Discussing treatment costs, payment options, and finance solutions where applicable.
• Working collaboratively with dentists and the wider practice team.
• Conducting follow-up communications to keep patients engaged throughout their treatment journey.
• Supporting treatment acceptance and contributing to practice growth.
• Maintaining accurate patient records and ensuring a seamless treatment coordination process.

Skills

Dental industry

Treatment Coordinator

Customer focus

Sales skills

Communication

Organisational skills

Team player

NZ work rights

Job description

Lumino Mt Eden is seeking an experienced Dental Treatment Coordinator to join our friendly team in Auckland. You'll work closely with dentists and practice staff to support patients through their treatment journey, ensuring they feel informed and confident every step of the way.

Responsibilities include discussing treatment plans and costs, coordinating consultations, and maintaining accurate patient records, while delivering an outstanding patient experience in a busy dental environment.