Dental Front Desk Concierge — Patient Experience

Lumino The Dentists; Auckland; On-site; NZD 42,000 - 54,000; Full time

Job summary

Lumino St Heliers is seeking an experienced Receptionist to be the welcoming face of our dental practice in Auckland. The role focuses on delivering exceptional patient experiences in a busy environment, handling appointments, enquiries, and administrative tasks with a friendly, professional approach.

Join a well-established network and contribute to a supportive team while maintaining a high standard of professionalism and patient care.

Qualifications

• Experience in dental, healthcare, or administration preferred.
• Excellent customer service and genuine desire to help others.
• Clear, confident English communication (verbal and written).
• Attention to detail and ability to multitask in a fast-paced environment.
• Organised, with strong time-management skills.
• Good computer literacy and ability to learn new systems quickly.
• Positive, friendly, professional attitude with a team-first mindset.
• Ability to build rapport with patients from diverse backgrounds.
• NZ residents in Auckland area with easy commute to St Heliers.

Responsibilities

• Create a professional and welcoming experience for every patient.
• Manage appointments and maintain an efficient practice schedule.
• Respond to patient enquiries in person, on the phone, and online.
• Maintain accurate patient records and practice information.
• Process payments and discuss treatment costs; assist with administration.
• Support the clinical team to ensure smooth day-to-day operations.
• Maintain a professional and organised reception environment.
• Build positive relationships with patients and contribute to a supportive team culture.

Skills

Dental experience

Customer service

English communication

Attention to detail

Time management

Computer literacy

Team player

Patient rapport

Auckland resident

Job description

Lumino St Heliers is seeking an experienced Receptionist to be the welcoming face of our dental practice in Auckland. The role focuses on delivering exceptional patient experiences in a busy environment, handling appointments, enquiries, and administrative tasks with a friendly, professional approach.

Join a well-established network and contribute to a supportive team while maintaining a high standard of professionalism and patient care.