Dental Receptionist

Aotearoa New Zealand Association of Social Workers; Hibiscus and Bays; On-site; NZD 42,000 - 56,000; Part time

Benefits offered by this job

Flexible hours

Professional development

Competitive pay

Modern clinic

Job summary

Greville Dental in Pinehill, Auckland, is seeking a friendly and organised Dental Receptionist on a part-time basis with possible full-time progression. You will be the first point of contact for patients, ensuring a positive first impression and the smooth running of the reception area, supporting the clinical team to deliver excellent dental care.

This role requires strong customer service, multitasking, and computer literacy, with training provided where needed.

Qualifications

• Prior experience in a dental practice reception or similar healthcare reception is beneficial, but training will be provided.
• Multicultural team environment with Mandarin language advantage is helpful.
• Excellent customer service skills and ability to stay calm in busy situations.

Responsibilities

• Greeting patients warmly and professionally upon arrival at the practice
• Managing patient appointments using our scheduling system and ensuring efficient appointment flow
• Handling patient inquiries by telephone and in person with courtesy and professionalism
• Processing patient registration and maintaining accurate patient records
• Managing patient billing and payments, including processing invoices and handling insurance claims
• Coordinating appointment reminders and follow-up communications with patients
• Maintaining the reception area to be clean, welcoming and well-organised
• Supporting the clinical team by preparing treatment rooms and maintaining supplies
• Managing general administrative tasks including filing, data entry and correspondence
• Assisting with practice-related queries and providing information about our dental services

Skills

Customer service

Communication skills

Team player

Dental software

Attention to detail

Verbal communication

Time management

Telephone etiquette

Tools

Practice management software

Job description

About us

Greville Dental is a leading dental practice committed to providing exceptional patient care and maintaining the highest standards of dental excellence. We believe in creating a welcoming environment where patients feel comfortable and well-cared for. Our team is dedicated to supporting oral health and building lasting relationships with our community through professional, friendly service and comprehensive dental solutions.

About the role

We are seeking a friendly and organised Dental Receptionist to join our team at our Pinehill, Auckland practice on a part-time/possible full time basis. As our Dental Receptionist, you will be the first point of contact for our patients, playing a vital role in creating a positive first impression and ensuring the smooth running of our reception area. This position is essential to our practice operations, helping us maintain our commitment to exceptional patient experience whilst supporting our clinical team to deliver outstanding dental care.

What you'll be doing

• Greeting patients warmly and professionally upon arrival at the practice
• Managing patient appointments using our scheduling system and ensuring efficient appointment flow throughout the day
• Handling patient inquiries by telephone and in person with courtesy and professionalism
• Processing patient registration and maintaining accurate patient records and documentation
• Managing patient billing and payments, including processing invoices and handling insurance claims
• Coordinating appointment reminders and follow-up communications with patients
• Maintaining the reception area to ensure it is clean, welcoming and well-organised
• Supporting the clinical team by preparing treatment rooms and maintaining necessary supplies if needed
• Managing general administrative tasks including filing, data entry and correspondence
• Assisting with practice-related queries and providing information about our dental services

What we’re looking for

• We are a multicultural team, with a multicultural patient base and the ability to speak Mandarin will be a real advantage as our practice has a large Mandarin speaking patient base
• Prior experience working in a dental practice reception or similar healthcare reception environment will be beneficial, but training will be provided
• Excellent customer service skills with the ability to remain calm and professional in busy situations
• Proficiency with computers and dental practice management software (or willingness to learn)
• Excellent verbal and written communication skills
• Attention to detail and accuracy when handling patient information and records
• Professional telephone manner and friendly, approachable demeanour
• Ability to work effectively as part of a team and support colleagues
• Basic understanding of dental terminology and procedures is beneficial
• Strong organisational and time-manager abilities

What we offer

• Part-time working arrangements that provide flexibility to suit your lifestyle
• A friendly, supportive team environment where you'll feel valued and respected
• Ongoing training and professional development opportunities to enhance your skills
• Competitive remuneration package
• A modern, well-equipped practice with access to the latest dental technology
• The opportunity to be part of a practice dedicated to delivering excellent patient care