Head Receptionist

Together Dental; Blenheim; On-site; NZD 44,000 - 48,000; Full time

Benefits offered by this job

Staff referral scheme

Birthday leave

Discounted dental treatment after 6–12

Fully funded DBS checks

Employee Assistance Programme

Ongoing training and development

Pension scheme

Career progression opportunities

Job summary

Together Dental is recruiting a Head Receptionist to lead the reception team and deliver an outstanding patient experience at our Norwich practice. You will work closely with the Practice Manager and clinicians to ensure smooth day-to-day reception operations, appointment scheduling and high patient satisfaction.

The role requires experience in a dental, healthcare or customer service setting, with strong leadership, communication and organisational skills.

Qualifications

• Experience leading, supervising or mentoring a team.
• Previous experience in dental, healthcare, or customer service environment.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Professional, approachable and patient-focused manner.
• Confident with computer systems and appointment booking software.
• Ability to stay calm and organised in a busy environment.

Responsibilities

• Lead, support and motivate the reception team.
• Ensure every patient receives a warm, friendly and professional welcome.
• Oversee appointment scheduling and diary management for efficiency.
• Handle patient enquiries in person and by phone with professionalism.
• Support the Practice Manager with reception rotas, training and performance management.
• Assist with recruitment, induction and mentoring of new staff.
• Monitor processes and identify opportunities to improve the patient journey.
• Ensure patient records comply with GDPR and company policies.
• Manage incoming correspondence, emails and administrative tasks.
• Promote a positive, organised and supportive working environment.

Skills

Team leadership

Customer service

Communication

Organisation

Time management

Attention to detail

Appointment software

Tools

Dental practice management software

Job description

The Opportunity

Our Ref: TOG1235261

Location: Norwich (Blenheim Road)

Salary: £13.80 - £14.80 per hour

Hours: 42.5 hours per week (Monday to Friday 07:45am – 17:15pm)

Contract: Permanent

We are looking for an organised, proactive, and customer-focused Head Receptionist to lead our reception team and help deliver an outstanding experience for every patient who visits our practice.

As the first point of contact for our patients, our reception team plays a vital role in creating a welcoming, professional, and efficient environment. As Head Receptionist, you will lead by example, supporting your colleagues while ensuring the smooth day-to-day running of the reception function.

Working closely with the Practice Manager, clinicians, and wider practice team, you'll help drive exceptional patient service, support operational efficiency, and foster a positive and collaborative team culture.

As Head Receptionist, You Will

• Lead, support, and motivate the reception team.


• Ensure every patient receives a warm, friendly, and professional welcome.


• Oversee appointment scheduling and diary management to maximise efficiency.


• Handle patient enquiries, both in person and over the telephone, with professionalism and empathy.


• Support the Practice Manager with reception rotas, training, and performance management.


• Assist with the recruitment, induction, and mentoring of new reception team members.


• Monitor reception processes and identify opportunities to improve the patient journey.


• Ensure patient records are accurate and maintained in line with GDPR and company policies.


• Manage incoming correspondence, emails, and administrative tasks efficiently.


• Promote a positive, organised, and supportive working environment.

About You

We're looking for someone who has:

• Previous experience in a dental, healthcare, or customer service environment.


• Experience leading, supervising, or mentoring a team.


• Excellent communication and interpersonal skills.


• Outstanding organisational and time management abilities.


• A professional, approachable, and patient-focused manner.


• Confidence using computer systems and appointment booking software.


• The ability to remain calm and organised in a busy environment.


• A proactive approach with excellent attention to detail.

Experience using dental practice management software is desirable but not essential.

What We Can Offer

• Staff referral scheme.


• Birthday leave.


• Discounted dental treatment after 6 months' service, extended to immediate family after 12 months' service.


• Fully funded DBS checks where required.


• Access to our Employee Assistance Programme because your mental wellbeing matters to us.


• Ongoing training and professional development opportunities.


• Support from our dedicated People Team, Finance Team, and other central support services.


• Auto-enrolment into our pension scheme after 3 months' service.


• Career mobility and progression opportunities across our growing dental group.

Join Our Team

If you're an experienced receptionist who enjoys leading people, delivering outstanding customer service, and creating a positive patient experience, we'd love to hear from you.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from all suitably qualified candidates.

The Company

Together Dental is a growing group of practices led by forward thinking, caring dentists with a shared vision to provide outstanding dental care for both NHS and private patients.

We value the trust that our patients have placed in us and work hard to protect that trust. Our team are passionate about working together to deliver the best possible care in a friendly and welcoming environment.

Working With Us

Cultures & Values

We support each other, providing outstanding service to practices and our dentists.

We educate our patients empowering them to make informed decisions about their oral health.

There is a sense of energy and purpose behind everything we do.

We instil trust in our teams and patients via our empathetic and supportive approach.

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