Data and Research Analyst

Financial Services Complaints; Wellington; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Fair remuneration

Work/life balance

Flexibility

Professional development

Job summary

Financial Services Complaints Limited (FSCL) is seeking a Data and Research Analyst to consolidate data and reporting at FSCL. This role will report on complaints, demographics, membership, calls and survey data, and create dashboards in Power BI.

It will also perform user acceptance testing for a new CRM and support prevention strategies to reduce complaints. Wellington-based, full-time; part-time hours may be considered.

Qualifications

• A relevant tertiary qualification is required.
• At least two years’ experience as a data analyst or similar.
• Strong analytical, research, and problem-solving skills.
• High level capability with Microsoft 365 including Excel, Dynamics 365 (Customer Voice), Power BI and Copilot.

Responsibilities

• Report on and analyze FSCL’s data including complaints, demographics, membership, calls and surveys.
• Design and create dashboards and Power BI reports.
• Coordinate user acceptance testing for a new CRM.
• Support prevention strategies to minimise member and industry wide complaints.
• Maintain datasets and enable data-driven management decisions.

Skills

Analytical thinking

Research skills

Problem-solving

Team player

Education

Tertiary qualification in a relevant field

Tools

Power BI

Excel

Copilot

Power Automate

Dynamics 365

Customer Voice

Job description

Financial Services Complaints Limited (FSCL) is looking for an enthusiastic team player to join our team.

The Data and Research Analyst role is a newly established role to consolidate data and reporting work at FSCL into a dedicated role.

The role will undertake reporting on, and analysis of, FSCL’s data, including complaints data, demographics data, membership data, phone call data, and survey data. This reporting and analysis will ensure effective management of complaints and play a key role in prevention strategies to minimise individual member and industry wide complaints.

The role will undertake user acceptance testing for a new CRM and be responsible for the design and creation of dashboards and Power BI reports.

A relevant tertiary qualification is required and at least two years’ experience in a data analyst or similar role. Relevant industry experience would be an advantage.

Strong analytical, research, and problem-solving skills are essential.

High level capability with the Microsoft suite of products is also essential, including capability with Excel, Dynamics 365 including Customer Voice and Power Automate, Power BI, and Copilot.

The role is a full-time permanent job opportunity. We will consider applicants seeking part-time hours. The role is Wellington-based.

The job description is available on request by emailing *************@fscl.org.nz.

About FSCL

FSCL is an independent ombudsman and dispute resolution service approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.

We work to resolve complaints between consumers and financial service providers. See our website (www.fscl.org.nz) for more information.

We offer

• fair remuneration
• excellent work/life balance
• flexibility
• support in your professional development

We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values.