CX Designer: Turn Insights into Impact

Livestock Improvement Corporation (LIC); Hamilton; Hybrid; NZD 70,000 - 110,000; Full time

Benefits offered by this job

Extra leave days

Flexible working options

Insurance discounts

Employee shares scheme

Wellbeing discounts

Free onsite parking

EV charging

Job summary

Livestock Improvement Corporation (LIC) is recruiting for a Customer Experience role in Hamilton with hybrid options. You’ll shape and embed cohesive experiences across every customer touchpoint, turning insights into action to keep farmers at the heart of decisions, design, and delivery.

You will work across product, delivery, and operations to ensure scalable experiences aligned to LIC’s goals, with a focus on measurable improvements and strong stakeholder collaboration across teams.

Qualifications

• Proven experience in customer experience, service design, or similar roles.
• Strong track record delivering measurable improvements in customer outcomes.
• Skilled in analysing customer insights, data, and feedback to drive decisions.

Responsibilities

• Define and deliver customer experience strategies that drive satisfaction and loyalty.
• Apply human-centred design to translate insights into practical solutions.
• Lead cross-functional improvements with real impact across product, operations, sales, marketing and support.

Skills

Customer experience

Data analysis

Stakeholder engagement

Tools

Human-centered design

Design Thinking

Job description

Livestock Improvement Corporation (LIC) is recruiting for a Customer Experience role in Hamilton with hybrid options. You’ll shape and embed cohesive experiences across every customer touchpoint, turning insights into action to keep farmers at the heart of decisions, design, and delivery.

You will work across product, delivery, and operations to ensure scalable experiences aligned to LIC’s goals, with a focus on measurable improvements and strong stakeholder collaboration across teams.