Customer Experience Designer | Drive CX Strategy & Impact

Livestock Improvement Corporation; Otago; Hybrid; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Extra leave days

Flexible working options

Discounted health, life, income anddis

Job summary

Livestock Improvement Corporation is seeking a Customer Experience professional to shape and embed cohesive, measurable experiences across every customer touchpoint.

You will turn customer insights into action, bridging strategy and execution with product, delivery, and operations to deliver scalable experiences aligned with LIC’s strategic goals. This role rewards a proactive, collaborative mindset and impact-driven delivery.

Qualifications

• Proven experience in customer experience, service design, or similar roles.
• Strong track record delivering measurable improvements in customer outcomes.
• Skilled in analysing customer insights, data, and feedback to drive decisions.
• Experience improving end-to-end customer journeys and solving pain points.
• Proficient in human-centred design and Design Thinking methodologies.
• Strong facilitation and stakeholder engagement skills across diverse teams.
• Comfortable working in fast-paced environments with shifting priorities.
• A proactive, solutions-focused mindset with a passion for continuous improvement.

Responsibilities

• Define and deliver customer experience strategies that drive satisfaction, loyalty, and brand perception.
• Apply human-centred design principles to translate customer insight into practical, effective solutions.
• Use Design Thinking to structure problem-solving, test ideas, and deliver measurable improvements.
• Map, monitor, and optimise end-to-end customer journeys to reduce friction and improve consistency.
• Identify root causes of customer issues and lead cross-functional improvements with real impact.
• Partner across product, operations, sales, marketing and support teams to embed customer thinking.
• Measure and demonstrate the impact of CX initiatives, linking them to business outcomes and ROI.
• Ensure all experience initiatives align to LIC’s broader strategy and priorities.

Skills

Customer experience

Service design

Design Thinking

Stakeholder engagement

Facilitation

Data analysis

Job description

Livestock Improvement Corporation is seeking a Customer Experience professional to shape and embed cohesive, measurable experiences across every customer touchpoint.

You will turn customer insights into action, bridging strategy and execution with product, delivery, and operations to deliver scalable experiences aligned with LIC’s strategic goals. This role rewards a proactive, collaborative mindset and impact-driven delivery.