Product Specialist EComm Focus (Contract)

Livestock Improvement Corporation; Hamilton; Hybrid; NZD 70,000 - 100,000; Full time

Job summary

Livestock Improvement Corporation in New Zealand is seeking a Product Specialist on a contract through May 2027 to own LIC's animal ear tag ordering and fulfilment, delivering a superior experience for customers and sales teams. This role sits at the intersection of operations, customer experience, product and technology.

You’ll manage end-to-end order management, supplier performance and resolve escalations while helping shape LIC’s ecommerce capabilities via Salesforce and MyLIC.

Qualifications

• Experience managing operational sales, ordering or fulfilment with customers, suppliers and support teams.
• Strong Salesforce knowledge, ideally CRM and ecommerce functionality.
• Experience working with digital platforms, ecommerce systems or order management environments.
• Commercial acumen with forecasting, budgeting, reporting or performance tracking.
• Experience partnering with technical or software delivery teams to resolve issues.

Responsibilities

• Own day-to-day animal ear tag ordering and fulfilment; ensure orders are delivered accurately and efficiently.
• Oversee ordering, fulfilment, customer support and supplier relationships.
• Monitor supplier service levels and drive continuous improvement initiatives.
• Lead the resolution of escalated customer, ordering and fulfilment issues.
• Partner with technology teams to support and enhance Salesforce and MyLIC ordering capabilities.
• Support sales, marketing and customer communications relating to the tag portfolio.
• Assist with planning and delivery of sales campaigns.
• Maintain operational processes, documentation and support resources for customer-facing teams.
• Analyse and report on order volumes, fulfilment performance, customer trends and operational risks.
• Support forecasting, budgeting and portfolio performance reporting.
• Identify opportunities to streamline processes, improve customer outcomes and enhance business performance.

Job description

LIC is a farmer-owned co‑operative that’s been supporting herd improvement in New Zealand’s dairy sector for more than 115 years. We’re focused on providing superior genetics, reliable testing and diagnostics, integrated on‑farm software, and great customer service, all designed to help farmers make smarter decisions every day.

As a proud generational co‑operative, we’re here for farmers, their families, and rural communities, not just for today, but for the future. And none of it happens without our people. Whether on farm, in the lab, or behind the scenes, every one of us plays a part in helping New Zealand farmers succeed.

About the Role:

We're looking for a Product Specialist on contract until the end of May 2027, to take operational ownership of LIC's animal ear tag portfolio and help deliver an outstanding ordering and fulfilment experience for our customers and sales teams.

This newly created role sits at the intersection of operations, customer experience, product and technology. You'll oversee end‑to‑end order management, supplier performance, fulfilment processes and customer support, while helping shape the future of LIC's ecommerce capabilities through Salesforce and MyLIC.

Working closely with Product, Sales, Customer Support, Marketing, Suppliers and Technology teams, you'll ensure our ordering platforms continue to evolve to meet customer needs while maintaining high service standards and operational excellence.

This is an exciting opportunity for someone who enjoys problem‑solving, building strong stakeholder relationships and improving systems and processes that make a real difference to customers.

Your Key Focus:

• Own the day‑to‑day animal ear tag ordering and fulfilment process, ensuring orders are delivered accurately and efficiently.

• Manage operational performance across ordering, fulfilment, customer support and supplier relationships.

• Monitor supplier service levels and drive continuous improvement initiatives.

• Lead the resolution of escalated customer, ordering and fulfilment issues.

• Partner with technology teams to support and enhance Salesforce and MyLIC ordering capabilities by advocating for enhancements that improve customer, user experience and system performance.

• Support sales, marketing and customer communications relating to the tag portfolio.

• Assist with the planning and delivery of sales campaigns.

• Maintain operational processes, documentation and support resources for customer‑facing teams.

• Analyse and report on order volumes, fulfilment performance, customer trends and operational risks.

• Support forecasting, budgeting and portfolio performance reporting.

• Identify opportunities to streamline processes, improve customer outcomes and enhance business performance.

Your Skills & Experience:

To be successful in this role, you'll bring:

• Experience managing operational sales, ordering or fulfilment processes involving customers, suppliers and support teams.

• Strong Salesforce knowledge, ideally across CRM and ecommerce functionality.

• Experience working with digital platforms, ecommerce systems or order management environments.

• Commercial acumen, including exposure to forecasting, budgeting, reporting or performance tracking.

• Experience partnering with technical or software delivery teams to resolve issues and implement improvements.

• Excellent stakeholder management skills with the ability to build effective relationships across multiple functions.

• Strong problem‑solving and organisational skills, with confidence managing competing priorities and complex issues.

• Excellent written and verbal communication skills.

• A continuous improvement mindset and passion for delivering great customer experiences.

Additional experience that would be valuable…

• Experience within agriculture, rural services, agribusiness or a customer‑focused operational environment.

• Knowledge of ecommerce, fulfilment or supply‑chain processes.

• Experience supporting product portfolios or product operations.

In Return:

Based 10 minutes from Hamilton, in a semi‑rural location, the role provides the opportunity for a lifestyle change for those seeking a better work‑life balance and wanting to escape the 'rat race' and cost of living in bigger cities. Alternatively, we are open to flexible and remote working arrangements.

This is a highly visible and pivotal role, where you'll have plenty of opportunity to achieve great results. You'll be joining a values‑led, progressive organisation, where you'll play a role in driving the future of dairy in NZ.