Product Specialist - Dairy Ecommerce & Ops (Remote)

Livestock Improvement Corporation; Hamilton; Hybrid; NZD 70,000 - 100,000; Full time

Job summary

Livestock Improvement Corporation in New Zealand is seeking a Product Specialist on a contract through May 2027 to own LIC's animal ear tag ordering and fulfilment, delivering a superior experience for customers and sales teams. This role sits at the intersection of operations, customer experience, product and technology.

You’ll manage end-to-end order management, supplier performance and resolve escalations while helping shape LIC’s ecommerce capabilities via Salesforce and MyLIC.

Qualifications

• Experience managing operational sales, ordering or fulfilment with customers, suppliers and support teams.
• Strong Salesforce knowledge, ideally CRM and ecommerce functionality.
• Experience working with digital platforms, ecommerce systems or order management environments.
• Commercial acumen with forecasting, budgeting, reporting or performance tracking.
• Experience partnering with technical or software delivery teams to resolve issues.

Responsibilities

• Own day-to-day animal ear tag ordering and fulfilment; ensure orders are delivered accurately and efficiently.
• Oversee ordering, fulfilment, customer support and supplier relationships.
• Monitor supplier service levels and drive continuous improvement initiatives.
• Lead the resolution of escalated customer, ordering and fulfilment issues.
• Partner with technology teams to support and enhance Salesforce and MyLIC ordering capabilities.
• Support sales, marketing and customer communications relating to the tag portfolio.
• Assist with planning and delivery of sales campaigns.
• Maintain operational processes, documentation and support resources for customer-facing teams.
• Analyse and report on order volumes, fulfilment performance, customer trends and operational risks.
• Support forecasting, budgeting and portfolio performance reporting.
• Identify opportunities to streamline processes, improve customer outcomes and enhance business performance.

Job description

Livestock Improvement Corporation in New Zealand is seeking a Product Specialist on a contract through May 2027 to own LIC's animal ear tag ordering and fulfilment, delivering a superior experience for customers and sales teams. This role sits at the intersection of operations, customer experience, product and technology.

You’ll manage end-to-end order management, supplier performance and resolve escalations while helping shape LIC’s ecommerce capabilities via Salesforce and MyLIC.