Regional Customer Support Specialist (Pacific)

NielsenIQ; Auckland; Hybrid; NZD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ is seeking a Customer Support Associate to deliver excellent service across the Pacific region. You will support customer requests, coordinate with internal teams, and help drive continuous improvement to enhance the customer experience.

Working with Customer Success, BI, and Operations, you will monitor service delivery, gather feedback, and ensure issues are resolved efficiently while maintaining accuracy and strong client relationships. Flexible, hybrid work environment offered.

Qualifications

• Experience in customer service or a similar role.
• Strong organizational skills with multi-tasking ability.
• Confident with data, systems and operational processes.
• Excellent written and verbal English communication.

Responsibilities

• Provide timely and professional support for customer queries.
• Gather and share customer feedback to improve processes.
• Review service metrics and identify improvement opportunities.
• Coordinate service-related tasks to ensure delivery outcomes.
• Support customer setup and platform-related requests.
• Collaborate with Customer Success, BI, Operations and other teams.
• Follow processes and suggest efficiency improvements.
• Maintain accuracy, quality and customer focus.
• Meet service standards and KPIs.

Skills

Customer service

Organization

Data literacy

Communication

Problem solving

Teamwork

Attention to detail

Education

Tertiary qualification in related field

Experience in customer support or operations

Job description

NIQ is seeking a Customer Support Associate to deliver excellent service across the Pacific region. You will support customer requests, coordinate with internal teams, and help drive continuous improvement to enhance the customer experience.

Working with Customer Success, BI, and Operations, you will monitor service delivery, gather feedback, and ensure issues are resolved efficiently while maintaining accuracy and strong client relationships. Flexible, hybrid work environment offered.