Customer Support Shift Lead - Farm Tech

JobSpace; Auckland; On-site; NZD 70,000 - 90,000; Full time

Job summary

Halter is reshaping livestock farming with collars and software that let farmers manage animals via a mobile app. We are seeking Customer Support Shift Leads to run the floor, support Specialists, and ensure farmers receive fast, thoughtful help daily.

This hands-on leadership role sits with a team that works 24/7 across NZ, Australia, and the USA. You will be on the floor, solving meaningful problems, coaching, and ensuring high-quality support while collaborating with Product and Engineering

Qualifications

• Strong experience in a customer-facing support or service role
• Experience coaching, mentoring, or leading others (formally or informally)
• Comfortable using tools like Intercom or Zendesk and improving how work flows

Responsibilities

• Handle complex, high-impact support tickets requiring judgement and empathy.
• Assist Specialists in real time, answer questions, unblock investigations.
• Run the shift day-to-day, keeping queues flowing, priorities clear, and customers supported
• Coach Specialists through regular 1:1s, feedback, and quality reviews
• Use data daily to understand volume, quality, trends, and risks across your shift

Skills

Customer support

Leadership

Data analysis

Communication

Intercom

Zendesk

Mentoring

Ticket management

Continuous improvement

Tools

Intercom

Zendesk

Job description

Halter is reshaping livestock farming with collars and software that let farmers manage animals via a mobile app. We are seeking Customer Support Shift Leads to run the floor, support Specialists, and ensure farmers receive fast, thoughtful help daily.

This hands-on leadership role sits with a team that works 24/7 across NZ, Australia, and the USA. You will be on the floor, solving meaningful problems, coaching, and ensuring high-quality support while collaborating with Product and Engineering