Customer Support

Halter Inc.; Auckland; Hybrid; NZD 65,000 - 90,000; Full time

Job summary

Halter is growing fast, and our Auckland HQ is expanding the Customer Experience team. We're looking for people who are curious, technically sharp, and ready to support farmers with Halter’s platform.

Daily work includes talking with farmers, troubleshooting on-farm issues, using data and AI tools, and collaborating with field, product and operations to ensure a seamless experience for customers and their animals.

Responsibilities

• Talk directly with farmers to understand on-farm activity and help get things back on track.
• Troubleshoot issues using data, tools, AI and your own judgment to solve problems.
• Get out on farm because the closer you are to farmers and their animals, the better you can support them.
• Spot patterns and raise insights to improve Halter for farmers and animals.
• Work closely with field, onboarding, and product teams to ensure a seamless customer experience.
• Take ownership from start to finish—follow up and keep farmers in the loop.
• Meet farmers where they are, whether virtual, on-farm, or calving-season calls.
• Bring an AI-first mindset to how you work to be faster and smarter for farmers.

Job description

About Halter

At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard.

We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund, Bessemer Venture Partners, BOND, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck and Icehouse ventures.

To find out more, visit our LinkedIn & Instagram.

About the role

Halter is growing fast, and Support is scaling with it. We're hiring Customer Experience team at our Auckland HQ, and we want people who are genuinely curious, technically sharp, and ready to do support differently.

Support at Halter isn’t a call centre, and this isn’t scripted customer service. You’re debugging cow movement patterns,supporting farmers through mating, calving and working alongside field reps and farmers to figure out what’s actually going on - sometimes from your desk, sometimes on farm. Our team are problem-solvers and educators who understand our farmers, our product, and how everything connects. We’re the glue between customers and every part of the business - from field teams to product, engineering, and operations.

We work both reactively and proactively. Jumping in fast when something’s not right, and reaching out when farmers just need a hand. When a farmer gets in touch, you’ll take ownership from start to finish - listening carefully, getting clear on what’s needed, and driving the best outcome on farm.

You’ll learn Halter inside out, building deep product and customer context fast. For many people, Support is a launchpad into other teams as we continue to scale.

When you'll work

We cover farmers and ranchers across New Zealand, Australia, the US and the globe around the clock. We're hiring into two rosters - apply for the one that works for you:

• Early shift: 5:00am to 1:30pm
• Afternoon shift: 10:30am to 7:00pm

Both shifts are full time, primarily Monday-Friday, including approximately one weekend day per month. All Customer Experience Reps also rotate through an overnight block roughly once every 12 weeks. These shifts are paid at double time and can be worked from home.

What your day could look like

• Talking directly with farmers, understanding what’s happening on farm and helping them get things back on track fast.
• Troubleshooting issues and using data, tools, AI and your own judgment to solve problems that matter.
• Getting out on farm because the closer you are to farmers and their animals, the better you can support them.
• Spotting patterns and raising insights that help us improve how Halter works for farmers and animals.
• Working closely with our field, onboarding, and product teams to make sure every customer experience is seamless.
• Taking ownership from start to finish - following up, keeping farmers in the loop, and making sure nothing slips through the cracks.
• Meeting farmers where they're at - whether that's a virtual lunch & learn, getting out on farm, or jumping on a call during calving season to make sure they're set up for success.
• Bringing an AI-first mindset to how you work. Always looking for ways to use AI to work smarter, faster, and better for farmers.
  

This could be for you if