Customer Specialist - North West

ASB Bank; Auckland; On-site; NZD 48,000 - 60,000; Full time

Benefits offered by this job

Flexible roster

Training and career progression

Banking and lifestyle benefits

Supportive team culture

Job summary

ASB Bank is seeking a Customer Specialist for its NorthWest Advice Centre in Auckland. The role focuses on delivering outstanding service to customers across everyday banking needs, transactions, and account enquiries, while supporting digital banking solutions and guiding customers to the right specialists when needed.

You'll join a collaborative team that values Care, Courage and Curiosity, with a flexible Monday to Sunday roster and opportunities for training and career progression within New

Qualifications

• Experience in customer service or customer-facing environments.
• Ability to build relationships and help people find solutions.
• Strong communication skills and passion for great customer experiences.
• Able to work in a team and take ownership of work.

Responsibilities

• Assist customers with everyday banking transactions and enquiries.
• Support digital banking solutions and connect customers with the right specialist.
• Provide high-quality service and ensure a welcoming experience for customers.
• Contribute to the local NorthWest community and team goals.

Skills

Customer service

Relationship building

Communication

Team player

Positive attitude

Tech-savvy

Willingness to learn

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

At ASB, we're all about helping our customers get "One Step Ahead" by giving them the tools, support and confidence to make the most of their money.

We're looking for a customer-focused and people-oriented Customer Specialist to join our NorthWest Advice Centre on a full-time, permanent basis.

This is a fantastic opportunity to join one of Auckland's fastest-growing communities while building a rewarding career with one of New Zealand's leading banks. This role operates on a flexible Monday to Sunday roster, offering variety and the opportunity to support customers when they need us most.

As a Customer Specialist, you'll be the welcoming face of ASB for our customers, helping them with their everyday banking needs and delivering exceptional service at every interaction.

No two days are the same. You'll support customers with transactions, account enquiries, digital banking solutions and identifying opportunities to connect them with the right specialist when additional support is needed.

You'll work alongside a supportive team that's passionate about helping customers achieve their financial goals while making a meaningful difference in the local community.

We're interested in people who:

• Have experience in customer service, retail, hospitality, contact centres, administration or other customer-facing environments
• Enjoy building relationships and helping people find solutions
• Are confident using technology and learning new systems
• Have strong communication skills and a genuine passion for delivering great customer experiences
• Thrive in a team environment while taking ownership of their work
• Demonstrate our values of Care, Courage and Curiosity in the way they work and interact with others
• Bring positivity, energy and a willingness to learn

Banking experience is helpful, but it's your attitude, customer focus and desire to make a difference that matter most.

At ASB, we're all about helping our customers get "One Step Ahead" by giving them the tools, support and confidence to make the most of their money.

We're looking for a customer-focused and people-oriented Customer Specialist to join our NorthWest Advice Centre on a full-time, permanent basis.

This is a fantastic opportunity to join one of Auckland's fastest-growing communities while building a rewarding career with one of New Zealand's leading banks. This role operates on a flexible Monday to Sunday roster, offering variety and the opportunity to support customers when they need us most.

Te tūranga | The role

As a Customer Specialist, you'll be the welcoming face of ASB for our customers, helping them with their everyday banking needs and delivering exceptional service at every interaction.

No two days are the same. You'll support customers with transactions, account enquiries, digital banking solutions and identifying opportunities to connect them with the right specialist when additional support is needed.

You'll work alongside a supportive team that's passionate about helping customers achieve their financial goals while making a meaningful difference in the local community.

Ō pūkenga | About you

We're interested in people who:

• Have experience in customer service, retail, hospitality, contact centres, administration or other customer-facing environments
• Enjoy building relationships and helping people find solutions
• Are confident using technology and learning new systems
• Have strong communication skills and a genuine passion for delivering great customer experiences
• Thrive in a team environment while taking ownership of their work
• Demonstrate our values of Care, Courage and Curiosity in the way they work and interact with others
• Bring positivity, energy and a willingness to learn

Banking experience is helpful, but it's your attitude, customer focus and desire to make a difference that matter most.

Why NorthWest?

Located in one of Auckland's newest and most rapidly growing communities, NorthWest offers the best of both worlds. With modern amenities, excellent shopping and dining options, easy motorway access and close proximity to Auckland's stunning west coast beaches, it's a vibrant place to live and work.

As the area continues to grow, you'll have the opportunity to build lasting relationships with customers and be part of a thriving local community.

Why ASB?

At ASB, our values of Care, Courage and Curiosity are at the heart of everything we do.

• Care means putting our customers, communities and each other first.
• Courage means stepping forward, taking ownership and finding better ways of doing things.
• Curiosity means asking questions, learning continuously and embracing new opportunities.

When you join ASB, you'll become part of a supportive and inclusive culture where people are encouraged to bring their whole selves to work, challenge themselves to grow and make a meaningful impact every day.

In return, you'll enjoy:

• A flexible Monday to Sunday roster
• Ongoing training, development and career progression opportunities
• Banking, insurance and lifestyle benefits
• A collaborative team culture where you'll be supported to succeed"+ "
• Access to industry-leading tools and technology
• The opportunity to make a real difference in customers' lives every day

If you're passionate about helping people, enjoy building relationships and are ready to take the next step in your career, we'd love to hear from you.

ASB. One Step Ahead.