Customer Specialist (CS) – Direct Channels

ASB Bank; Rangiora; On-site; NZD 50,000 - 60,000; Full time

Benefits offered by this job

Career development

Wellbeing support

Employee discounts

Parental leave top-up

Meaningful impact

Job summary

ASB Bank in Christchurch and Rangiora is seeking Customer Specialists to join our Direct Service - General Banking team. You’ll be the voice of ASB for customers across New Zealand, helping with banking needs, answering enquiries and solving problems.

You’ll receive a comprehensive training programme, ongoing coaching, and support from an experienced, collaborative team. Shifts run 8am–8pm weekdays and 8:30am–5pm on weekends/public holidays, 40 hours per week.

Qualifications

• Previous banking experience is helpful but not essential.
• Willingness to learn and adapt to multiple systems.
• Able to attend an Assessment Centre and a 12‑week training program.

Responsibilities

• Assist customers with banking needs and enquiries.
• Resolve problems and create simple, seamless banking experiences.
• Participate in comprehensive training and ongoing coaching.

Skills

Customer focus

Strong communication

Problem solving

Ownership mindset

Tech-savvy

Attention to detail

Growth mindset

Job description

South Island Regional Centre - Christchurch and Rangiora (Contact Centre)

Looking to build a career with one of New Zealand's leading employers?

Do you enjoy helping people, solving problems, and making a real difference in customers' day-to-day lives? If so, we'd love to hear from you.

We're looking for Customer Specialists to join our Direct Service - General Banking team in our Christchurch and Rangiora contact centres, starting 23 November 2026.

Te mahi ki ASB | Working for ASB

At ASB, our purpose is to accelerate progress for all New Zealanders. We do this by making banking simple, easy, and seamless for our customers, while being brilliant when it matters most.

We're passionate about developing our people. Direct Channels is home to a variety of career pathways, and many of our team members progress into more senior, specialist and leadership opportunities within our Contact Centre whānau.

Te Tūranga | The role

As a Customer Specialist in our Direct Channels Contact Centre, you'll be the voice of ASB for customers across New Zealand.

Every day you'll support customers with their banking needs, answer enquiries, solve problems, and help create simple and easy banking experiences. No two days are the same, and you'll have the opportunity to make a genuine impact through every customer interaction.

We'll set you up for success with a comprehensive training programme, ongoing coaching, and support from an experienced and collaborative team.

Ngā mea kia… | What do I need to be successful?

We're Looking For People Who Are

• Positive, resilient and customer-focused
• Strong communicators who enjoy connecting with people from all walks of life
• Naturally curious and confident problem-solvers
• Able to take ownership and proactively find solutions
• Comfortable learning new technology and working across multiple systems
• Detail-oriented with strong accuracy and data entry skills
• Motivated to learn and grow their career

Previous banking experience is helpful but not essential. We're more interested in your attitude, willingness to learn, and passion for delivering great customer experiences.

• You must be available to attend a one-day Assessment Centre on 7 October 2026 at ASB's South Island Regional Centre, 166 Cashel Street, Christchurch, from 9.00am to 2.00pm.
• If successful, you must be available to start on 23 November 2026.
• You must be able to commit to a 12-week full-time training and induction programme, delivered on-site, five days per week.
• This is a 40-hour per week rostered position.
• Shifts operate between 8.00am and 8.00pm Monday to Friday, and 8.30am to 5.00pm on weekends and public holidays.

He aha tāu e hoki mai ai? | What will you get in return?

At ASB, we're committed to helping our people thrive both personally and professionally.

Some Of Our Benefits Include

• Career development, training, mentoring and internal opportunities
• Health and wellbeing support, including Southern Cross Wellbeing One
• Discounted banking, insurance and other employee benefits
• Parental leave top-up
• The opportunity to make a meaningful difference for New Zealanders every day

Learn more about life at ASB through our Careers site.

Successful candidates will be required to complete several pre-employment checks, including but not limited to Police, Credit and AML Compliance checks, verification of qualifications, and where applicable, checks both within New Zealand and overseas.