Customer Specialist - Ashburton (20 Hours Part Time)

ASB Bank; Ashburton; On-site; NZD 38,000 - 48,000; Part time

Benefits offered by this job

Competitive salary

Learning and development opportunities

Inclusive culture

Employee benefits

Job summary

ASB Bank's Ashburton Advice Centre is seeking a customer-focused Customer Specialist to join on a permanent part-time basis (20 hours per week). You will support customers with everyday banking needs and help them get the most from ASB's digital and self-service tools. You'll build relationships, identify needs, and connect customers with the right products and advice.

Join a friendly team at Ashburton and enjoy a supportive environment with pathways across the bank.

Qualifications

• Customer-focused approach delivering great experiences.
• Ability to build rapport and relationships.
• Willingness to learn and adapt in a fast-paced environment.
• Enjoys helping customers use digital banking tools.
• Positive attitude and desire to help people achieve goals.

Responsibilities

• Support customers with everyday banking needs.
• Help customers understand and use ASB's digital and self-service tools.
• Identify customer needs and connect them with the right products and advice.

Skills

Customer service

Relationship building

Digital banking tools

Adaptability

Positive attitude

Job description

ASB Advice Centres (Branch Banking)

At ASB, our customers are at the heart of everything we do. Our Advice Centres are evolving to deliver more innovative, personalised, and convenient banking solutions, and we're looking for someone who is passionate about making a real difference for our customers.

Te tūranga | The role

We have an exciting opportunity for a customer-focused Customer Specialist to join our friendly team at our Ashburton Advice Centre on a permanent part-time basis (20 hours per week).

As a Customer Specialist, you'll support customers with a wide range of everyday banking needs while helping them get the most out of ASB's digital and self-service solutions. You'll build strong relationships, identify customer needs, and connect them with the right products, services, and advice.

This is a permanent 20-hour per week position.

Our branch is open Monday to Friday, with working days and hours to be discussed during the recruitment process.

Ō pūkenga | About you

We're Looking For Someone Who

• Passionately delivers great customer experiences
• Builds strong relationships and rapport with ease
• Learns quickly and adapts confidently in a fast-paced environment
• Enjoys helping customers understand and use digital banking tools
• Has a positive attitude and a genuine desire to help people achieve your goals

What's in it for you?

This is a great opportunity to start or grow your career with ASB. You'll join a supportive team environment and gain exposure to a variety of career pathways across the bank.

You'll Also Enjoy

• A competitive salary
• Ongoing learning and development opportunities
• A diverse and inclusive team culture
• Access to a wide range of employee benefits

Join a team that is United as One, working together to accelerate progress for all New Zealanders.