Customer Services Representative

Jobtailor; Christchurch; On-site; NZD 55,000 - 75,000; Full time

Job summary

Jobtailor in Christchurch seeks an experienced customer service professional to manage a growing portfolio of customers and support them from quotation through final-mile delivery. You will build strong relationships and coordinate with internal teams to ensure smooth execution.

The role requires autonomy, team collaboration, and a keen eye for detail, with occasional customer visits and exposure to 3PL operations.

Qualifications

• 2+ years' customer service experience in freight forwarding essential.
• Confident dealing directly with customers.
• Able to work autonomously and as part of a team.
• Comfortable visiting customers when required.
• Exposure to a small 3PL operation handling specialised customer products.
• High attention to detail.

Responsibilities

• Manage a growing portfolio of existing and new customers
• Support customers from initial quotation and order placement through final-mile delivery
• Handle reporting and system requirements
• Build strong customer relationships
• Liaise with internal and external stakeholders to achieve common goals
• Visit customers when required

Skills

Customer service

Autonomy

Teamwork

Customer visits

Attention to detail

Freight forwarding

Job description

• Manage a growing portfolio of existing and new customers
• Support customers from initial quotation and order placement through final-mile delivery
• Handle reporting and system requirements
• Build strong customer relationships
• Liaise with internal and external stakeholders to achieve common goals
• Visit customers when required

Requirements

• 2+ years' customer service experience in freight forwarding essential
• Confident dealing directly with customers
• Able to work autonomously and as part of a team
• Comfortable visiting customers when required
• Exposure to a small 3PL operation handling specialised customer products
• High attention to detail

Core Competencies

Demonstrates expertise in managing customer relationships and supporting the customer journey from quotation to delivery, with a strong focus on attention to detail and collaboration with stakeholders.

Highest-signal resume keywords

• Customer Service Experience
• Freight Forwarding
• 3PL Operations
• Stakeholder Liaison
• Attention to Detail

ATS Optimization Keywords

Soft Skills

• Confident Communication
• Autonomous Work
• Team Collaboration

Industry Keywords

• Customer Relationship Management
• Final-Mile Delivery
• Quotation Handling
• Order Placement
• Specialised Customer Products