Customer Experience Consultant

Jobtailor; Auckland; On-site; NZD 45,000 - 65,000; Full time

Job summary

Jobtailor in Auckland is seeking a customer-focused professional to deliver outstanding service across the customer lifecycle, respond to inquiries, process requests, and maintain CRM data. You will collaborate with the Sales team to support onboarding, renewals, and ongoing account management.

The ideal candidate has experience in customer service or sales support, strong communication, keen eye for detail, and the ability to prioritise in a fast-paced environment.

Qualifications

• Experience in a customer service, customer experience, or sales support role.
• Keen eye for detail with the ability to analyse information and solve problems confidently.
• Strong relationship-building and communication skills with a passion for delivering outstanding customer experiences.
• Proactive approach and ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service and support across the customer lifecycle.
• Manage a daily workload, ensuring customer requests are completed accurately and within agreed timeframes.
• Respond to customer enquiries, process requests, and maintain accurate information in our CRM.
• Work closely with the Sales team to support customer onboarding, renewals, and account management activities.
• Understand customer needs and provide solutions that deliver a great customer experience.
• Build strong relationships with customers and internal stakeholders to achieve the best outcomes.
• Identify opportunities to support sales growth and enhance the services customers receive.
• Contribute to achieving team service, customer satisfaction, and sales goals through accurate and proactive support.

Skills

Attention to detail

Communication skills

Relationship-building

Prioritization

Tools

CRM

Job description

• Deliver exceptional customer service and support across the customer lifecycle
• Manage a daily workload, ensuring customer requests are completed accurately and within agreed timeframes.
• Respond to customer enquiries, process requests, and maintain accurate information in our CRM.
• Work closely with the Sales team to support customer onboarding, renewals, and account management activities.
• Understand customer needs and provide solutions that deliver a great customer experience.
• Build strong relationships with customers and internal stakeholders to achieve the best outcomes.
• Identify opportunities to support sales growth and enhance the services customers receive.
• Contribute to achieving team service, customer satisfaction, and sales goals through accurate and proactive support.

Requirements

• Experience in a customer service, customer experience, or sales support role.
• A keen eye for detail, with the ability to analyse information and solve problems confidently.
• Strong relationship-building and communication skills, with a genuine passion for delivering outstanding customer experiences.
• A proactive approach and the ability to manage competing priorities in a fast-paced environment.

Core Competencies

Demonstrates expertise in delivering exceptional customer service and support throughout the customer lifecycle, with a focus on relationship-building and proactive problem-solving to enhance customer experiences and support sales growth.

Highest-signal resume keywords

• Customer Service Experience
• Customer Experience Management
• Sales Support
• Relationship-Building Skills
• Proactive Problem-Solving

ATS Optimization Keywords

Soft Skills

• Strong Communication Skills
• Attention to Detail
• Ability to Manage Competing Priorities

Industry Keywords

• Customer Lifecycle
• Customer Onboarding
• Account Management
• Customer Satisfaction
• Sales Growth

Tools & Technologies

• CRM