Key Account Coordinator

Jobtailor; Auckland; On-site; NZD 65,000 - 90,000; Full time

Job summary

Jobtailor in Auckland is seeking a Support Relationship Manager to help manage a portfolio of key customer accounts in a B2B context, building strong relationships and delivering outstanding customer experiences.

You will coordinate account activities, identify growth opportunities within existing accounts, prepare proposals, maintain CRM records, and collaborate with internal teams to achieve sales, retention and satisfaction goals. Travel may be required.

Qualifications

• Demonstrated experience in a B2B customer, account management, or sales support role.
• Confidence in engaging with senior decision-makers and building trusted customer relationships.
• Strong organisational skills and the ability to manage multiple priorities and stakeholders.
• Experience identifying customer needs and supporting growth opportunities within existing accounts.
• Exposure to fleet, automotive, or another market-adjacent industry will be highly regarded.

Responsibilities

• Support Relationship Managers in managing a portfolio of key customer accounts.
• Build strong relationships with customers and deliver an exceptional customer experience.
• Coordinate account activities and ensure customer requests are managed efficiently.
• Identify opportunities to grow existing accounts and expand the services customers use.
• Prepare proposals, presentations and customer communications to support account plans.
• Maintain accurate customer information and sales activity within the CRM.
• Collaborate with internal teams to deliver the best outcomes for customers.
• Help achieve team sales, retention and customer satisfaction goals.
• Attend customer meetings alongside Relationship Managers to strengthen partnerships and better understand customer needs.

Skills

B2B Account Management

Customer Relationship Building

Organisational Skills

Sales Support Experience

Customer Needs Identification

Strong Communication

Confidence in Engaging with Senior Dec

Confidence in Engaging with Senior Dec

Tools

CRM Software

Job description

• Support Relationship Managers in managing a portfolio of key customer accounts.
• Build strong relationships with customers and deliver an exceptional customer experience.
• Coordinate account activities and ensure customer requests are managed efficiently.
• Identify opportunities to grow existing accounts and expand the services customers use.
• Prepare proposals, presentations and customer communications to support account plans.
• Maintain accurate customer information and sales activity within the CRM.
• Collaborate with internal teams to deliver the best outcomes for customers.
• Help achieve team sales, retention and customer satisfaction goals.
• Attend customer meetings alongside Relationship Managers to strengthen partnerships and better understand customer needs.

Requirements

• Demonstrated experience in a B2B customer, account management, or sales support role.
• Confidence in engaging with senior decision-makers and building trusted customer relationships.
• Strong organisational skills and the ability to manage multiple priorities and stakeholders.
• Experience identifying customer needs and supporting growth opportunities within existing accounts.
• Exposure to fleet, automotive, or another market-adjacent industry will be highly regarded.

Core Competencies

Demonstrates expertise in B2B Account Management and Customer Relationship Building, with a focus on identifying growth opportunities and delivering exceptional customer experiences. Proficient in coordinating account activities and collaborating with internal teams to achieve sales and customer satisfaction goals.

Highest-signal resume keywords

• B2B Account Management
• Customer Relationship Building
• Organisational Skills
• Sales Support Experience
• Customer Needs Identification

ATS Optimization Keywords

Soft Skills

• Strong Communication
• Confidence in Engaging with Senior Decision-Makers

Industry Keywords

• Fleet Industry
• Automotive Industry
• Sales Activity Management

Tools & Technologies

• CRM Software