Customer Services Officer

Buller District Council; New Zealand; On-site; NZD 30,000 - 36,000; Part time

Job summary

Buller District Council in Reefton, New Zealand, is seeking a Customer Services Officer on a six‑month fixed‑term, part‑time basis (15 hours per week) to roster Monday to Sunday. This role focuses on delivering friendly, accurate information and assisting with a range of council services at the front desk.

You will respond to enquiries in person, by phone, and by email, balance cash receipts, promote local attractions, and support administrative processes including dog registrations and rates

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to explain information clearly and calmly to customers.
• Friendly, patient approach when assisting the public.
• Knowledge of the Buller region and local attractions is a plus.

Responsibilities

• Deliver exceptional customer service to internal and external customers.
• Provide accurate, up-to-date information for onsite services.
• Respond to enquiries in person, by phone, and via email with clarity and professionalism.
• Support council administrative processes including dog registrations, rates and debtor enquiries, service requests and library services.
• Perform cashiering duties including receipting payments and balancing tills.
• Share local knowledge with visitors and promote Reefton’s attractions and activities.
• Assist with general cleaning and facility upkeep as required.

Skills

Customer service

Communication

Problem solving

Cash handling

Interpersonal skills

Job description

Job Description - Customer Services Officer

Customer Services Officer
Buller District Council | Reefton, New Zealand
Fixed Term, 6 months | Part-time | 15 Hours per week, rostered Monday - Sunday

Join the Buller District Council Team! | Hono atu ki te roopu Kaunihera a rohe o Buller!
Are you a friendly, community‑minded person who enjoys helping others and creating positive experiences? The Buller District Council is seeking a Customer Services Officer to join our Reefton team on a six‑month fixed‑term contract.

Who are we? | Ko wai tatou?
At Buller District Council, we are a dedicated, customer-focused team committed to maintaining the beauty of our region—from Karamea to Punakaiki and inland to the environs of Reefton. This is your unique opportunity to step into the wilderness and make a tangible difference in the Buller District. If you possess the expertise and a proactive attitude to deliver exceptional service to our community, we’d love to hear from you!

Thrive in a values-driven workplace that celebrates diversity, inclusion, and professional development through various learning opportunities, benefits, and recognition.

• Shape the future of Buller – lead strategic growth and sustainable development
• Work in a scenic district with a great lifestyle balance.
• Be part of a collaborative and supportive team with a high focus on wellbeing

What Will You Do? | Ka aha koe?
Key responsibilities will include:

• Deliver exceptional customer service to internal and external customers.
• Provide accurate, up-to-date information for all onsite services.
• Respond to enquiries in person, by phone, and via email with clarity, patience, and professionalism.
• Support Council administrative processes including dog registrations, rates and debtor enquiries, service requests and library services.
• Perform cashiering duties including receipting payments and balancing tills.
• Share local knowledge with visitors and promote Reefton’s attractions and activities.
• Assist with general cleaning and facility upkeep as required.

Who Are You? | Ko wai koe?
We are looking for someone with:

• Excellent verbal, written, and interpersonal communication skills.
• Strong customer service skills with a friendly, helpful, and patient approach.
• Ability to explain information clearly and simply.
• Confidence in handling enquiries, including challenging or high‑demand situations.
• Ability to listen, clarify needs, and resolve issues effectively.
• Reliability, professionalism, and a positive attitude.
• Experience in customer-facing roles, administration, or local government.
• Conflict resolution skills and confidence managing difficult interactions.
• Knowledge of the Buller region and local attractions.

Our Mission | To tatou misioni
To serve the residents of the Buller district, conscious of their needs, by providing facilities and services and creating an appropriate environment for progress and development while preserving the distinctive natural environment, as well as the cultural and historical environments.

If you're ready to make a significant impact and work in a supportive, forward-thinking environment, we’d love to hear from you!

All applications are required to be accompanied by a cover letter and a copy of your current Curriculum Vitae.

Applications close: Friday 8 May 2026 at 3pm