Receptionist/Administrator | Buller Health

South Island - West Coast; West Coast; On-site; NZD 42,000 - 52,000; Full time

Job summary

Health New Zealand | Te Whatu Ora on the West Coast is seeking Reception Administrator casual staff and 6-month fixed term to welcome patients and support administration across Buller sites (Westport, Karamea, Ngakawau).

Join a busy team, develop skills in Indici and Touchpoint, manage appointments, records, payments, and liaise with clinical staff while upholding Te Tiriti o Waitangi commitments.

Qualifications

• Previous reception, administration, customer service, or office experience (2-3 years preferred).
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• The ability to juggle multiple tasks and remain calm under pressure.
• Confidentiality and professionalism.
• Ability to work independently and as part of a team.
• Understanding of Te Tiriti o Waitangi.

Responsibilities

• Greeting patients and visitors with a friendly and professional approach.
• Managing patient arrivals, appointments, and enquiries through our Indici system.
• Answering and directing phone calls through our Touchpoint system.
• Maintaining accurate patient and medical records.
• Processing payments, invoices, banking, and reconciliations.
• Supporting clinical teams with administrative tasks.
• Assisting with IT troubleshooting and liaising with Digital Services when required.
• Helping ensure a safe environment by following emergency procedures.
• Providing seamless administrative support that helps keep healthcare services running smoothly.

Skills

Customer service

Administration

Office experience

Multitasking

Communication

Microsoft Office

Confidentiality

Teamwork

Te Tiriti o Waitangi understanding

Tools

Indici system

Touchpoint system

Microsoft Word

Excel

Outlook

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• West Coast - Buller Integrated Family Health Service

Health New Zealand | Te Whatu Ora is firmlygrounded in the principles of Te Tiriti o Waitangi and is committed to buildinga health system that serves all New Zealanders.

Do you enjoy helping people, keeping thingsorganised, and being the friendly face that welcomes patients through the door?

We're looking for motivated and approachableReceptionist-Administrators to join our Integrated Administration Team and helpsupport healthcare services across the Buller region. We have positions for casual staff and for a6-month fixed term.

This is a fantastic opportunity for someone whoenjoys variety, thrives in a busy environment, and wants to play an importantrole in supporting the health and wellbeing of their local community.

About the Role

As a Reception Administrator, you'll be at theheart of our health service, providing a warm welcome to patients and whānauwhile ensuring the day-to-day administration functions run smoothly.

You'll be part of a supportive team that worksclosely with both clinical and non-clinical staff to ensure people across theWest Coast can access the care they need.

These casual positions provide cover across ourBuller sites, primarily at Westport with occasional shifts in Karamea andNgakawau when needed.

As part of the Administration and Clerical PayEquity Claim settlement this role has beenmapped to National Band 3/Profile3C.

For further information about the administrationand clerical pay equity settlement please followthe link below:

PSANational Health Administration Collective Agreement - FINAL(tewhatuora.govt.nz)

What You'll Be Doing

No two days are the same! Your responsibilitieswill include:

• Greeting patients and visitors with a friendly and professional approach
• Managing patient arrivals, appointments, and enquiries through our Indici system
• Answering and directing phonecalls through our Touchpoint system
• Maintaining accurate patient andmedical records
• Processing payments, invoices,banking, and reconciliations
• Supporting clinical teams withadministrative tasks
• Assisting with ITtroubleshooting and liaising with Digital Services when required
• Helping ensure a safeenvironment by following emergency procedures
• Providing seamlessadministrative support that helps keep healthcare services running smoothly

What We're Looking For

You’ll be someone who genuinely enjoys working withpeople and takes pride in providing excellent customer service.

Ideally, you’ll bring:

• Previous reception,administration, customer service, or office experience (2'3 years preferred)
• Excellent communication andinterpersonal skills
• Strong organisational skills andattention to detail
• The ability to juggle multipletasks and remain calm under pressure
• Confident using MicrosoftOffice, including Word, Outlook, and Excel
• A high level of professionalismand confidentiality
• A positive attitude andwillingness to learn
• The ability to workindependently and as part of a team
• An understanding of, andcommitment to, the principles of Te Tiriti o Waitangi

Why Join Us?

• Be part of a team that makes areal difference in the community
• Work in a varied and rewardingrole
• Support local healthcareservices across the Buller region
• Join a workplace that valueskindness, respect, and collaboration

Working at Health New Zealand | Te Whatu Ora

Health New Zealand is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health systemthat serves all New Zealanders.

We embrace diversity and welcome applications fromour Māori, Pacific, disabled, and rainbow communities. We are committed tocreating an inclusive workplace where everyone feels valued and supported.

As part of the Administration and Clerical PayEquity Claim settlement, this position has been mapped to National Profile 3C.