Receptionist/Administrator | Buller Health

Health New Zealand - Te Whatu Ora - Te Tai o Poutini West Coast; West Coast; On-site; NZD 42,000 - 52,000; Part time

Job summary

Health New Zealand - Te Whatu Ora - Te Tai o Poutini West Coast is seeking a friendly Reception Administrator to greet patients, manage appointments, and support day-to-day admin across Buller sites. Casual, 6-month fixed term roles with varied shifts.

You'll join a supportive team, work with clinical and non-clinical staff, and help ensure smooth healthcare delivery across the West Coast region.

Qualifications

• 2–3 years of reception/administration or customer service experience.
• Excellent communication and interpersonal skills.
• Strong organisation and attention to detail.
• Ability to work independently and as part of a team.

Responsibilities

• Greeting patients and visitors with a friendly, professional approach.
• Manage patient arrivals, appointments, and enquiries in Indici.
• Answer and direct phone calls via Touchpoint.
• Maintain accurate patient and medical records.
• Process payments, invoicing, banking, and reconciliations.
• Support clinical teams with administrative tasks.
• Assist with IT troubleshooting and liaise with Digital Services.
• Follow emergency procedures to support a safe environment.

Skills

Reception experience

Administration

Customer service

Communication skills

Organisational skills

Multitasking

Microsoft Word

Microsoft Outlook

Microsoft Excel

Confidentiality

Te Tiriti understanding

Teamwork

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Health New Zealand - Te Whatu Ora - Te Tai o Poutini West Coast – Buller County

• West Coast - Buller Integrated Family Health Service

Health New Zealand | Te Whatu Ora is firmlygrounded in the principles of Te Tiriti o Waitangi and is committed to buildinga health system that serves all New Zealanders.

Do you enjoy helping people, keeping thingsorganised, and being the friendly face that welcomes patients through the door?

We're looking for motivated and approachableReceptionist-Administrators to join our Integrated Administration Team and helpsupport healthcare services across the Buller region. We have positions for casual staff and for a6-month fixed term.

This is a fantastic opportunity for someone whoenjoys variety, thrives in a busy environment, and wants to play an importantrole in supporting the health and wellbeing of their local community.

About the Role

As a Reception Administrator, you'll be at theheart of our health service, providing a warm welcome to patients and whānauwhile ensuring the day-to-day administration functions run smoothly.

You'll be part of a supportive team that worksclosely with both clinical and non-clinical staff to ensure people across theWest Coast can access the care they need.

These casual positions provide cover across ourBuller sites, primarily at Westport with occasional shifts in Karamea and Ngakawau when needed.

As part of the Administration and Clerical PayEquity Claim settlement this role has beenmapped to National Band 3/Profile3C.

For further information about the administrationand clerical pay equity settlement please followthe link below:

PSANational Health Administration Collective Agreement - FINAL(tewhatuora.govt.nz)

What You'll Be Doing

No two days are the same! Your responsibilitieswill include:

• Greeting patients and visitorswith a friendly and professional approach
• Managing patient arrivals,appointments, and enquiries through our Indici system
• Answering and directing phonecalls through our Touchpoint system
• Maintaining accurate patient andmedical records
• Processing payments, invoices,banking, and reconciliations
• Supporting clinical teams withadministrative tasks
• Assisting with ITtroubleshooting and liaising with Digital Services when required
• Helping ensure a safeenvironment by following emergency procedures
• Providing seamlessadministrative support that helps keep healthcare services running smoothly

What We're Looking For

You'll be someone who genuinely enjoys working withpeople and takes pride in providing excellent customer service.

Ideally, you'll bring:

• Previous reception,administration, customer service, or office experience (2'3 years preferred)
• Excellent communication andinterpersonal skills
• Strong organisational skills andattention to detail
• The ability to juggle multipletasks and remain calm under pressure
• Confident using MicrosoftOffice, including Word, Outlook, and Excel
• A high level of professionalismand confidentiality
• A positive attitude andwillingness to learn
• The ability to workindependently and as part of a team
• An understanding of, andcommitment to, the principles of Te Tiriti o Waitangi

Why Join Us?

• Be part of a team that makes areal difference in the community
• Work in a varied and rewardingrole
• Support local healthcareservices across the Buller region
• Join a workplace that valueskindness, respect, and collaboration

Working at Health New Zealand | Te Whatu Ora

Health New Zealand is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health systemthat serves all New Zealanders.

We embrace diversity and welcome applications fromour Māori, Pacific, disabled, and rainbow communities. We are committed tocreating an inclusive workplace where everyone feels valued and supported.

As part of the Administration and Clerical PayEquity Claim settlement, this position has been mapped to National Profile 3C.

For further information, please contact:

Kerri McCarthy
**************@TeWhatuOra.govt.nz