Customer Service Desk - Mitre 10 Mega Wanaka

Mitre 10 (New Zealand) Limited; Queenstown; On-site; NZD 42,000 - 60,000; Full time

Benefits offered by this job

Discount on Mitre 10 products

Health insurance discounts

Gym memberships discounts

e-bikes discounts

Accommodation options

Dental care

Job summary

Wanaka Mitre 10 Mega is seeking a friendly Customer Service Desk team member for a full-time position in Wanaka. You will help customers find the right products and deliver exceptional service at the desk and on the shop floor.

The role requires strong communication, time management, and a positive, team-oriented mindset. A dependable attitude and basic computer skills are essential for day-to-day store operations.

Qualifications

• Excellent communication and relationship-building skills.
• Organised with good time management.
• Flexible mindset and ability to think on your feet.
• Polite, friendly approach to meet customer needs.
• Remain calm in challenging situations.
• Enthusiasm and team spirit.
• Basic familiarity with computers and devices.

Responsibilities

• Help customers find the right product and provide exceptional service.
• Maintain a friendly, responsive desk and assist on the shop floor as needed.
• Support in-store promotions and daily store initiatives.

Skills

Communication

Time management

Flexible mindset

Customer service

Composure under pressure

Team spirit

Basic computer skills

Job description

Wanaka Mitre 10 Mega

Customer Service Desk

Mitre 10 MEGA Wanaka is a dynamic and fast-growing company with a vision to provide the highest levels of service and expertise to our customers in Wanaka and the surrounding areas. Mitre 10 continues to dominate the NZ DIY retail market through both its market share and number of stores throughout the country, and you can be part of our continuing success by joining the team.

We would be really keen to hear from you if you share our passion for ensuring our customers get the right product and an exceptional level of service every time they walk through our doors - going the extra mile will be the norm for you.

40 hours per week over a Sunday-Thursday roster. A full time permanent position.

The successful applicant will have:

• Excellent communication and relationship-building skills
• An approach that is well organised and be able to manage time effectively
• A flexible mindset and be able to think on your feet
• The skills to meet customer demands with a polite and friendly manner
• The ability to keep a cool head during challenging situations
• Enthusiasm and team spirit
• Basic familiarity with computers, mobile devices, and keyboard skills

What we provide:

• A supportive, professional work environment
• A friendly, positive team culture that makes it feel like a second family
• In house and external training and development, to progress your career
• A wide range of roles to allow for future promotion or new opportunities. The majority of our managers and leaders have been promoted within the company
• Great discount on all Mitre 10 products
• A suite of perks that includes discounts on health insurance, gym memberships, e-bikes, other retailer’s electronic goods, accommodation, dental care etc

If you are a friendly and outgoing person who is looking for a rewarding career in a locally owned and operated company,