Customer Service & Volunteer Coordinator (Animal Welfare)

SPCA; Greymouth; On-site; NZD 30,000 - 39,000; Part time

Benefits offered by this job

Birthday day off

Weekly pay

Staff discounts

Career development

Wellness support

Meaningful animal welfare work

Job summary

SPCA Greymouth is seeking a Customer Service Coordinator to be the first point of contact for the public, adopters, volunteers and fosterers. In this role you will blend outstanding customer service with volunteer coordination, administrative support and hands-on animal care.

Working Monday to Friday 9:00am-3:00pm, you will build relationships with volunteers, match people with suitable animals, coordinate rosters, handle enquiries, and assist with events that advance animal welfare in Greymouth

Qualifications

• Proven experience in customer service or similar roles.
• Experience coordinating volunteers or community groups.
• Strong communication and relationship-building skills.
• Excellent organisation and attention to detail.
• Ability to stay calm in emotional situations.
• Confidence using email and Microsoft Office.
• Experience with animal care or welfare is an advantage.

Responsibilities

• Provide friendly customer service in person, over the phone and digitally.
• Assist adoptions by matching people with suitable animals.
• Recruit, onboard and support volunteers and fosterers.
• Build relationships with volunteers and foster families.
• Coordinate volunteer rosters and foster movements.
• Respond to enquiries and provide accurate information.
• Complete administration, data entry, reporting and documentation.
• Support foster families with resources and supplies.
• Maintain a welcoming, organised customer service area.
• Assist with animal care and handling as required.
• Support centre events and campaigns to improve outcomes.

Skills

Customer service

Volunteer coordination

Administration

Data entry

Microsoft Office

Communication

Organization

Problem solving

Tools

Microsoft Office Suite

Data entry systems

Job description

SPCA Greymouth is seeking a Customer Service Coordinator to be the first point of contact for the public, adopters, volunteers and fosterers. In this role you will blend outstanding customer service with volunteer coordination, administrative support and hands-on animal care.

Working Monday to Friday 9:00am-3:00pm, you will build relationships with volunteers, match people with suitable animals, coordinate rosters, handle enquiries, and assist with events that advance animal welfare in Greymouth