Customer Service Coordinator / Greymouth

SPCA; Greymouth; On-site; NZD 30,000 - 39,000; Part time

Benefits offered by this job

Birthday day off

Weekly pay

Staff discounts

Career development

Wellness support

Meaningful animal welfare work

Job summary

SPCA Greymouth is seeking a Customer Service Coordinator to be the first point of contact for the public, adopters, volunteers and fosterers. In this role you will blend outstanding customer service with volunteer coordination, administrative support and hands-on animal care.

Working Monday to Friday 9:00am-3:00pm, you will build relationships with volunteers, match people with suitable animals, coordinate rosters, handle enquiries, and assist with events that advance animal welfare in Greymouth

Qualifications

• Proven experience in customer service or similar roles.
• Experience coordinating volunteers or community groups.
• Strong communication and relationship-building skills.
• Excellent organisation and attention to detail.
• Ability to stay calm in emotional situations.
• Confidence using email and Microsoft Office.
• Experience with animal care or welfare is an advantage.

Responsibilities

• Provide friendly customer service in person, over the phone and digitally.
• Assist adoptions by matching people with suitable animals.
• Recruit, onboard and support volunteers and fosterers.
• Build relationships with volunteers and foster families.
• Coordinate volunteer rosters and foster movements.
• Respond to enquiries and provide accurate information.
• Complete administration, data entry, reporting and documentation.
• Support foster families with resources and supplies.
• Maintain a welcoming, organised customer service area.
• Assist with animal care and handling as required.
• Support centre events and campaigns to improve outcomes.

Skills

Customer service

Volunteer coordination

Administration

Data entry

Microsoft Office

Communication

Organization

Problem solving

Tools

Microsoft Office Suite

Data entry systems

Job description

Customer Service Coordinator / Greymouth

Posted: 30/10/2026

Closing Date: 15/11/2026

Job Type: Permanent - Part Time

Location: Greymouth

Job Category: Administration,Animal Welfare,Customer Service

Make a difference for people, animals and your community

As a Customer Service Coordinator at SPCA, you'll be one of the first points of contact for members of the public, adopters, volunteers and fosterers. You'll combine exceptional customer service with volunteer and foster coordination, administration and hands‑on support for animals in our care.

• SPCA Greymouth Centre
• Monday to Friday 9:00am-3:00pm

What You'll Do:

• Provide friendly, empathetic and professional customer service in person, over the phone and digitally
• Support animal adoptions by helping match people with the right animals for their circumstances
• Recruit, onboard, coordinate and support our valued volunteers and fosterers
• Build strong relationships with volunteers and foster families, helping them feel supported and appreciated
• Coordinate volunteer rosters and foster animal movements to meet the needs of the Centre
• Respond to customer, foster and volunteer enquiries and provide accurate, helpful information
• Complete administration, data entry, reporting and documentation accurately and efficiently
• Support foster families with the resources, information and supplies they need to care for animals
• Help maintain a welcoming, organised and professional customer service area
• Assist with animal careand handling as required
• Support Centre events, campaigns and other activities that help us achieve better outcomes for animals

We're looking for someone who genuinely enjoys working with people and is motivated by making a difference.

You'll have:

• Proven experience in customer service, community-facing or service-focused roles
• Experience coordinating, supporting or working with volunteers and/or community groups
• Strong communication and relationship‑building skills, with the ability to connect with a wide range of people
• Excellent organisation and administration skills, with strong attention to detail
• The ability to stay calm, empathetic and professional when dealing with emotional or challenging situations
• Confidence using email, Microsoft Office and other computer systems
• Strong problem‑solving skills and the ability to juggle competing priorities in a busy environment
• Experience or qualifications in animal care, animal welfare or animal behaviour would be an advantage

Why SPCA?

This is more than just a customer service role, it's an opportunity to work for a cause where your values, wellbeing and contributions truly matter.

Here's what else you can look forward to:

• A paid day off on your birthday!
• Weekly pay cycle and staff discounts and exclusive employee benefits.
• Career development and internal opportunities across SPCA.
• Access to 24/7 confidential wellness support.
• Meaningful work that directly supports animal welfare in New Zealand

We value diversity and welcome applicants from all backgrounds. All candidates must have the legal right to work in New Zealand.