Dispatch Coordinator

SPCA; Auckland; Remote; NZD 33,000 - 47,000; Part time

Benefits offered by this job

Paid birthday leave

Employee discounts

Wellness support 24/7

Professional development

Career growth

Job summary

SPCA in New Zealand is seeking a Dispatch Coordinator to support Inspectorate teams with compassionate, coordinated case handling.

The part-time role (Thu, Fri and Sat, 8:30–5:00, with training shifting to 9:00–5:30) is fully remote, with the flexibility to work from your local SPCA Centre. A seven-day roster may be required to cover peak periods and emergencies.

Qualifications

• Experience in dispatch, coordination or administrative support.
• Strong communication and call-handling skills, respectful in difficult conversations.
• Excellent attention to detail and accuracy in data entry and records management.
• Confidence using Microsoft Office, CRM platforms and other digital systems.
• Ability to prioritise time-critical tasks and adapt as needs change.
• Professional approach to confidential information.

Responsibilities

• Triage animal welfare concerns and prepare dispatch cases based on urgency, location and staff availability.
• Provide timely updates to field teams and monitor check-in/check-out procedures.
• Respond to calls and messages with empathy and professionalism.
• Accurately record welfare complaints, inspection information and updates in systems.
• Provide administrative support including rostering, scheduling, asset coordination and reporting.
• Collaborate with external call centres, internal teams and partners to improve information quality and coordination.
• Suggest improvements to processes and systems for inspectorate support.

Skills

Dispatch coordination

Administrative support

Communication

Attention to detail

MS Office

CRM platforms

Time management

Confidential information handling

Mission-driven

Regulatory environment (advantage)

Tools

Microsoft Office

CRM platforms

Job description

Job Category: Animal Welfare,Customer Service

HELP CONNECT ANIMALS IN NEED WITH THE PEOPLE WHO CAN HELP

As a Dispatch Coordinator at SPCA, you’ll play a vital role in supporting our Inspectorate teams to respond to animal welfare concerns. Bringing together people, information and systems, you’ll help ensure cases are coordinated efficiently, field staff are supported, and animals in distress receive timely intervention.

• Dispatch Coordinator
• Part-Time – Thursday, Friday and Saturday
• 8.30am–5.00pm, with one day changing to 9.00am–5.30pm once trained
• Fully remote, with the flexibility to work from your local SPCA Centre
• Flexibility required to support a seven-day roster

ABOUT THE ROLE

Reporting to the Dispatch Team Lead, you’ll be a central point of coordination and communication for our Inspectorate. You’ll triage incoming animal welfare concerns, prepare cases for Regional Managers to allocate, and keep information flowing between field staff, leadership and other teams.

This is a varied role where priorities can change quickly. You could be coordinating an urgent welfare case, monitoring Inspector check-ins, responding to a sensitive public enquiry or making sure case records are accurate and complete. Your organisation, sound judgement and calm approach will help our frontline teams deliver a responsive and professional service.

Key responsibilities include:

• Triaging animal welfare complaints and preparing dispatch cases based on urgency, location and field staff availability.
• Supporting field teams with timely updates and monitoring Inspector check-in and check-out procedures to help keep them safe.
• Responding to calls and messages with empathy and professionalism, including managing sensitive or emotionally challenging conversations.
• Accurately recording welfare complaints, inspection information and operational updates in our systems.
• Providing administrative support, including rostering, scheduling, asset coordination and reporting.
• Working with our external call centre, internal teams and partners to improve information quality and support effective case coordination.
• Contributing ideas to improve processes, systems and the way we support our Inspectorate.

ABOUT YOU

You’re highly organised, comfortable managing competing priorities and able to stay calm when situations become urgent or emotional. You understand that accurate information and clear communication can make a real difference, and you take pride in following through.

You’ll be confident working independently from home while staying connected with your team and the people who rely on your support.

You’ll bring:

• Experience in dispatch, coordination or administrative support, ideally within a busy service environment.
• Strong communication and call-handling skills, with the ability to approach difficult conversations respectfully and without judgement.
• Excellent attention to detail and accuracy in data entry, record keeping and information management.
• Confidence using Microsoft Office, CRM platforms and other digital systems.
• The ability to prioritise time-critical tasks and adapt as operational needs change.
• A professional approach to confidential and sensitive information.
• A commitment to SPCA’s mission and improving animal welfare.
• Experience in animal welfare or a regulatory environment would be an advantage.

SPCA PURRRKS

To support you in your role and beyond, we offer:

• Paid birthday leave, because your special day deserves to be yours!
• Exclusive employee discounts, benefits and retail offers.
• Access to 24/7 confidential wellness support.
• Opportunities for professional development and career growth.
• The opportunity to contribute to a collaborative, purpose-driven organisation working towards better outcomes for animals.

If you’re a calm, organised communicator who wants to use your skills to make a meaningful difference for animals and communities, we’d love to hear from you.

We value diversity and welcome applicants from all backgrounds. All candidates must have the legal right to work in New Zealand.