Customer Service Representative - Noel Leeming, Wairau Park (Part-Time)

Noel Leeming; Auckland; Presencial; NZD 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Team card discount

Volunteer leave

Birthday leave

Counseling services

Career progression

Resumo da oferta

Noel Leeming in Auckland is seeking a Customer Service Representative who enjoys solving problems and helping customers. You’ll assist at the counter with payments questions, support service repairs and sales inquiries, and address concerns to meet customer expectations.

This role suits someone with strong communication, friendly phone manner, and a passion for technology. You’ll handle administrative tasks and may be required to make outgoing calls to customers as part of daily duties.

Qualificações

• Proven experience in retail, hospitality, or a customer-facing role.
• Excellent interpersonal and written/verbal communication.
• Ability to learn computer systems quickly.
• Capable of heavy lifting and standing for extended periods.

Responsabilidades

• Assist customers at the counter with questions about payments, hire purchases and credit applications.
• Help with service repairs and sales inquiries.
• Proactively address and resolve customer concerns.
• Support administrative tasks.
• This role involves making calls to customers and maintaining friendly phone manners.

Conhecimentos

Excellent Communication Skills

Positive can-do attitude

Lifting & standing ability

Helping others & team

POS system experience

Interest in tech

Retail/customer-facing experience

Ferramentas

POS system

Descrição da oferta de emprego

Job Description

Te kaupapa o te tūranga - About the role

Hours of work:

• Sunday 10:00am - 5:30pm

What Will You Be Doing?

We're on the lookout for a Customer Service Representative who loves tackling problems and thrives on challenges. The main responsibilities for this role include:

• Assisting customers at the counter with questions about payments, such as hire purchases and credit applications.
• Helping with service repairs and sales inquiries.
• Proactively addressing and resolving customer concerns.
• Supporting administrative tasks.

You’ll be an important part of our team, working to resolve customer issues and making sure we meet their expectations.

Who Are We Looking For?

This role is perfect for individuals with strong interpersonal skills who can remain calm under pressure, as you'll sometimes need to find the right words to resolve customer issues.

This position involves making calls to customers and handling various administrative tasks, so having a friendly phone manner along with strong written and verbal communication skills is a must. The ability to quickly learn computer systems and a genuine interest in technology are essential!

Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers.

Qualifications

Ideally, you will have:

• Proven experience in retail, hospitality, or a customer-facing role
• Excellent Communication Skills
• A positive, can-do attitude
• The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time
• A passion for helping others and your team
• Experience using a point of sales system is beneficial
• An interest in tech

Additional Information

What can Noel Leeming offer you?

• Team Card: Awesome Warehouse Group discount card for all our brands
• Here for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community.
• Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday.
• Counseling: Through Benestar, you can access free confidential counseling and advice.
• Career Progression: an excellent steeping stone into other internal opportunities.
• Plus loads more!