Customer Service Representative - Noel Leeming, Whakatane

Noel Leeming; Bay of Plenty; On-site; NZD 42,000 - 52,000; Full time

Benefits offered by this job

Warehouse Group discount card

Here for Good Leave: volunteer day

Birthday Leave

Counseling through Benestar

Career progression

Plus loads more!

Job summary

Noel Leeming, a leading New Zealand electronics and appliance retailer, is seeking a Customer Service Representative in-store. This role centers on helping customers with payments, hire purchases, and credit applications, while handling repairs, sales inquiries, and general administrative tasks.

The successful candidate will need strong communication, a friendly phone manner, and a genuine interest in technology. Lifting, standing for long periods, and weekend flexibility are considerations.

Qualifications

• Proven experience in retail, hospitality, or a customer-facing role.
• Excellent communication skills.
• Positive, can-do attitude.
• Able to lift heavy items, climb ladders and stand for long periods.
• Experience using a point of sales system is beneficial.
• An interest in tech.

Responsibilities

• Assisting customers at the counter with questions about payments, such as hire purchases and credit applications.
• Helping with service repairs and sales inquiries.
• Proactively addressing and resolving customer concerns.
• Supporting administrative tasks.

Skills

Retail experience

Customer-facing

Excellent communication

Positive attitude

Heavy lifting

Interest in tech

POS system

Tools

POS system

Job description

Company Description

Noel Leeming is New Zealand's leading electronics and appliance retailer, with stores across the country.

As part of The Warehouse Group, you are not only part of the Noel Leeming brand but also part of the wider team across three major brands, offering countless opportunities to grow and connect.

Our stores offer a wide range of products, and our Passionate Experts provide end-to-end service from offering support and advice to delivering and installing purchases.

Customers rely on us to help them walk away with the perfect product to suit their needs.

Job Description

Te kaupapa o te tūranga – About the role

Hours Of Work Are

• Monday to Friday: 8:30am - 4:00pm

What Will You Be Doing?

Responsibilities

We’re on the lookout for a Customer Service Representative who loves tackling problems and thrives on challenges. The main responsibilities for this role include:

• Assisting customers at the counter with questions about payments, such as hire purchases and credit applications.
• Helping with service repairs and sales inquiries.
• Proactively addressing and resolving customer concerns.
• Supporting administrative tasks.

You’ll be an important part of our team, working to resolve customer issues and making sure we meet their expectations.

Who Are We Looking For?

This role is perfect for individuals with strong interpersonal skills who can remain calm under pressure, as you'll sometimes need to find the right words to resolve customer issues.

This position involves making calls to customers and handling various administrative tasks, so having a friendly phone manner along with strong written and verbal communication skills is a must. The ability to quickly learn computer systems and a genuine interest in technology are essential!

Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers.

Qualifications

Ideally, you will have:

• Proven experience in retail, hospitality, or a customer-facing role
• Excellent Communication Skills
• A positive, can-do attitude
• The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time
• A passion for helping others and your team
• Experience using a point of sales system is beneficial
• An interest in tech

Additional Information

What can Noel Leeming offer you?

• Team Card: Awesome Warehouse Group discount card for all our brands
• Here for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community.
• Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday.
• Counseling: Through Benestar, you can access free confidential counseling and advice.
• Career Progression: an excellent steeping stone into other internal opportunities.
• Plus loads more!