Customer Service Representative - Noel Leeming, Northlink (Part-time)

Noel Leeming; Christchurch; Sur place; NZD 42 000 - 54 000; Temps partiel

Avantages offerts par ce poste

Team Card

Here for Good Leave

Birthday Leave

Counseling

Career Progression

Plus loads more!

Résumé du poste

Noel Leeming in Christchurch seeks a Customer Service Representative who thrives on solving problems and helping customers. You’ll assist with payments, hire purchases, and credit applications at the counter while supporting repairs, sales inquiries, and admin tasks.

You’ll need excellent communication, a friendly phone manner, and the ability to learn computer systems quickly. A passion for technology, a positive team mindset, and resilience under pressure will help you deliver a memorable

Qualifications

• Proven experience in retail, hospitality, or a customer-facing role.
• Strong communication and interpersonal skills.
• Comfort with technology and fast learner.

Responsabilités

• Assist customers at the counter with payments, hire purchases, and credit applications.
• Help with service repairs and sales inquiries.
• Proactively address and resolve customer concerns.
• Support administrative tasks.

Connaissances

Customer service

Communication

Positive attitude

Tech interest

Phone/Verbal skills

Team player

Outils

POS system

Description du poste

Company Description

Noel Leeming is New Zealand's leading electronics and appliance retailer, with stores across the country. As part of The Warehouse Group, you are not only part of the Noel Leeming brand but also part of the wider team across three major brands, offering countless opportunities to grow and connect.

Company Description

Noel Leeming is New Zealand's leading electronics and appliance retailer, with stores across the country. As part of The Warehouse Group, you are not only part of the Noel Leeming brand but also part of the wider team across three major brands, offering countless opportunities to grow and connect.

Our stores offer a wide range of products, and our Passionate Experts provide end-to-end service from offering support and advice to delivering and installing purchases. Customers rely on us to help them walk away with the perfect product to suit their needs.

Job Description

Te kaupapa o te tūranga – About the role

Hours Of Work

• Saturday 8.5 hours
• Sunday 7.5 hours

What Will You Be Doing?

Responsibilities

We're on the lookout for a Customer Service Representative who loves tackling problems and thrives on challenges. The main responsibilities for this role include:

• Assisting customers at the counter with questions about payments, such as hire purchases and credit applications.
• Helping with service repairs and sales inquiries.
• Proactively addressing and resolving customer concerns.
• Supporting administrative tasks.

You'll be an important part of our team, working to resolve customer issues and making sure we meet their expectations.

Who Are We Looking For?

This role is perfect for individuals with strong interpersonal skills who can remain calm under pressure, as you'll sometimes need to find the right words to resolve customer issues.

This position involves making calls to customers and handling various administrative tasks, so having a friendly phone manner along with strong written and verbal communication skills is a must. The ability to quickly learn computer systems and a genuine interest in technology are essential!

Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers.

Qualifications

• Proven experience in retail, hospitality, or a customer-facing role
• Excellent Communication Skills
• A positive, can-do attitude
• The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time
• A passion for helping others and your team
• Experience using a point of sales system is beneficial
• An interest in tech

Additional Information

What can Noel Leeming offer you?

• Team Card: Awesome Warehouse Group discount card for all our brands
• Here for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community.
• Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday.
• Counseling: Through Benestar, you can access free confidential counseling and advice.
• Career Progression: an excellent steeping stone into other internal opportunities.
• Plus loads more!